2 of 2 Contract ITSM Jobs in Cumbria

investigating application, workflow, access, and integration issues Ability to analyse logs, system behaviour, and user-reported issues to determine root-cause Familiarity with IT service management processes such as Incident, Problem, and Change Management Experience using ticketing/service management tools (e.g. ServiceNow, Jira) Strong communication and stakeholder management skills ...

operational processes. Work with stakeholders to capture functional and non-functional requirements for new or modified services. Ensure new services integrate effectively with ITSM processes, including Incident, Problem, Change and Configuration Management. Produce service design packages, service models, operational procedures and support documentation. Define service standards and ensure compliance with ...