1 of 1 Contract Customer Engagement Jobs in Edinburgh

GenAI Solutions Consultant to support a strategic request for one of our major enterprise clients. The engagement focuses on designing and advising on GenAI-driven virtual agent and voice AI solutions to transform omni-channel contact centre operations. The consultant will act as a subject matter expert (SME) , helping shape solution direction, evaluate technologies and contribute to client-facing … AI and virtual agent design (voice + chat). Strong hands-on knowledge of Generative AI/LLM platforms . Proven background in contact centre technologies and omni-channel customer engagement. Practical experience with speech-to-text, text-to-speech, voice biometrics . Excellent consulting, pre-sales, client-facing communication skills. Experience working in enterprise-scale engagements under tight … RFI/RFP responses for enterprise AI solutions. Knowledge of cloud platforms (AWS, Azure, GCP) and enterprise integration patterns. Awareness of compliance and regulatory requirements (eg GDPR, PCI). Engagement Benefits Opportunity to shape a high-impact GenAI programme for a major enterprise client. Work in a cutting-edge AI and voice technology environment. Flexible consulting contract with potential More ❯