IT Customer Service Desk Advisor - 1st Line Support
- Hiring Organisation
- Scotland's Rural College (SRUC)
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £28,000
care. This is a full time role on a fixed term contract for 12 months. Key Responsibilities: As a Customer Desk Advisor, you will have the following duties: Act as single point of contact through a shared service desk for IDS related queries Support … operations, such as equipment movement Support business events where Audio Visual systems are required. Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level Agreements Assist in creating a robust knowledge base by creating user friendly ...