6 of 6 Contract ITIL Certification Jobs in England

obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure compliance with ITIL best practices and actively drive continuous service improvement. Key skills & experience: Proven track record of managing IT service teams in a complex environment. Strong knowledge of ITIL processes … and frameworks, with ITIL certification highly desirable. Demonstrated experience managing third-party vendors and holding them accountable to service levels. Skilled in incident, problem, change, and request management. Previous exposure to process-driven, highly regulated environments (public sector experience advantageous). Strong stakeholder management and communication skills, with the ability to engage across business and technical teams. Comfortable More ❯

degree, with Level 6 GCSEs (or equivalent) in English and Maths with a strong academic background and a genuine enthusiasm for technology and automation. Six Sigma qualified. ITIL certification or familiarity with IT service management frameworks. Knowledge Essential Knowledge of additional technologies or programming languages that support automation initiatives. Ideally, have some familiarity with automation tools such as More ❯

with third-party systems (e.g., HR, identity, CMDB). Set up and configure Workblaze for Digital Workplace enablement. Skills & Experience Exceptional supplier management skills Strong knowledge of ITSM/ITIL (certification preferred). Experience with cloud-based service platforms (e.g., BMC Helix SaaS). Ability to deliver technical configurations based on business needs. Hands-on with integration tools … Workplace setup - building self-service portals, service catalogues, and workflows. Technical project management - 5+ years delivering ITSM or digital transformation projects, managing teams and timelines. Methodologies - solid knowledge of ITIL (cert preferred), and experience with Agile or hybrid models. Tools - proficient in Jira, Confluence, Azure DevOps. Communication - strong stakeholder engagement, workshop facilitation, and documentation skills. Carbon60, Lorien & SRG - The More ❯

record of delivering a quality service to agreed SLA's and OLAs. Any experience around Service Improvement would be helpful but essential. Must have outstanding Communication and Stakeholder skills. ITIL Accreditations would be nice but again not essential. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have More ❯

job description for further information about this role. Person Specification Qualifiactions and training Essential Educated to A - C GCSE standard or equivalent., e.g., City and Guilds, NVQ3 etc Desirable ITIL Qualification Knowledge and Experience Essential Providing a customer service function Knowledge of Microsoft Office Software Proven IT system administration skills Desirable Experience with NHS systems and processes Theoretical and More ❯

stakeholder engagement skills Ability to manage third-party service providers effectively Organised, self-motivated, and able to manage multiple priorities Comfortable working in a flexible, fast-paced environment Desirable: ITIL certification or similar service management qualifications Awareness of compliance frameworks (e.g., ISO 27001, GDPR) Working Arrangements On-site role based in Surrey Flexible part-time schedule: 3 full More ❯