4 of 4 Contract IVR Jobs in England

client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation . Key Responsibilities Act as the onsite Voice AI and Data Architecture lead , building strong relationships with banking stakeholders across business, data … teams. Design and deliver Voice AI/Agentic IVR solutions leveraging: Google CES/CXAS, Dialogflow CX/CCAI Vertex AI (LLMs, RAG, agent frameworks) Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (real-time + batch) Integration with data lakes, warehouses (BigQuery) Customer ...

Role Summary We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP . This role combines deep architectural expertise with strong customer relationship management , acting as a trusted advisor to senior business and technology stakeholders. … Responsibilities Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT. Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries. Translate business ...

Your responsibilities: Design, develop, and implement Amazon Connect based omni-channel contact center solutions Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI) Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs Implement AI/ML-driven automation using Amazon … services: Lambda, API Gateway, DynamoDB, CloudWatch, S3 Proficiency in Node.js/Python/JavaScript and REST API development Solid understanding of contact center technologies: IVR, ACD, CTI, call recording, NLP Experience delivering production-scale cloud contact center solutions Knowledge of IAM, security, compliance, and cloud governance Desirable skills/knowledge ...

Role Summary We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP . This role combines deep architectural expertise with strong customer relationship management , acting as a trusted advisor to senior business and technology stakeholders click ...