3 of 3 Contract TCP/IP Jobs in Fareham

Conduct regular ticket audits and call monitoring to ensure a high standard of customer service and technical accuracy. Reporting: Generate and analyse weekly / monthly performance reports (KPIs) to identify trends, such as recurring technical faults or training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge … Experience: Previous experience in a Team Lead, Senior Analyst, or Supervisory role within an IT support environment. Technical Knowledge: Proficient in supporting Windows / macOS environments, Microsoft 365, Active Directory, and basic networking (TCP / IP, VPNs). ITIL Framework: A solid ...

Conduct regular ticket audits and call monitoring to ensure a high standard of customer service and technical accuracy. Reporting: Generate and analyse weekly / monthly performance reports (KPIs) to identify trends, such as recurring technical faults or training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge … Experience: Previous experience in a Team Lead, Senior Analyst, or Supervisory role within an IT support environment. Technical Knowledge: Proficient in supporting Windows / macOS environments, Microsoft 365, Active Directory, and basic networking (TCP / IP, VPNs). ITIL Framework: A solid ...

Title: IT Service Desk Team Leader / Manager Location: Fareham (4 days onsite) Contract Length: 6 Months with potential extension Pay Rate: £40,000 per annum equivalent About the Role We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations … experience in a Team Lead, Senior Analyst, or Supervisory role within an IT support environment. Technical Proficiency: Strong hands-on experience supporting Windows / macOS environments, Microsoft 365, Active Directory, and basic networking (TCP / IP, VPNs). ITIL Framework: A solid ...