Service Desk Analyst - Telephony, Avaya
- Hiring Organisation
- Hays Specialist Recruitment
- Location
- Glasgow, Lanarkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Daily
Service Desk Analyst - Telephony, Avaya £market rate (Inside IR35) Glasgow (5days onsite) 3/6 months initially This role will provide technical support for telephony services, covering hardware and software faults, installations, moves and changes, system maintenance, call recording and contact centre applications. Key Responsibilities Resolve telecoms … related service desk incidents and technical issues. Support telephony installations, moves, changes and site audits. Maintain telecoms documentation, configuration records and databases. Configure and support Avaya Communication Manager, NICE Call Recording and Avaya Contact Centre. Assist with upgrades, rebuilds and system changes. Manage user access and provide technical ...