Gloucestershire Health and Care NHS Foundation Trust
support service, acting as the first point of contact for all GHC staff. Support is provided in person, over the phone, and through various communication channels including email, the ITSM self-service portal, and remote access tools. The role will have a focus on supporting colleagues as the organisation migrates from a local Microsoft 365 email tenant to the NHS More ❯
application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst). Escalate issues in line with agreed processes and service levels. Visit user desks or remote offices when required to provide on-site support and equipment setup. …/11 Microsoft 365 (Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Experience with ITSM tools such as IFS Assyst (or similar). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a More ❯
IT Engineer - SC Cleared, Laptop Refresh, Device Build, ITSM Up to 140 per day (Inside IR35 - Umbrella) Bristol (5 days per week onsite) 6-8 week contract My client is a high profile IT Consultancy who require an SC Cleared IT Engineer to help refresh Laptops and device builds onsite, with a prestigious end client. There may be roughly … providing IT equipment Install/Move/Add/Change and Disposal (including End of Life support) Track and resolve incidents and requests through use of the ticketing tool (ITSM) Capability to provide back-up, restoration and migration of user data Excellent communication skills Ability to be onsite 5 days per week Nice to have: Immediate availability Previous experience of More ❯
