IT Service Desk Technician - NPPV3 Cleared
- Hiring Organisation
- Data Careers
- Location
- Gloucester, Gloucestershire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 180 - 200 Daily
across desktop, application and basic network issues Support Windows 10/11, Microsoft 365, Outlook and SharePoint environments Manage and update tickets within the ITSM tool, ensuring clear audit trails Escalate issues in line with agreed service levels and processes Deliver on-site support, including device setup and user assistance … Microsoft 365 (Office, Outlook, SharePoint) Active Directory & Exchange Management Console Intune device management Understanding of ITIL processes (incident, problem, change, configuration) Experience with ITSM tools (eg Assyst or similar) Strong communication skills and a customer-focused approach Full UK driving licence Additional Information On-site presence required multiple times ...