ITSM Contracts in Gloucestershire

IT Service Management (ITSM)
South West > Gloucestershire

The table below provides summary statistics for contract job vacancies advertised in Gloucestershire requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 26 August 2025, comparing them to the same period in the previous two years.

6 months to
26 Aug 2025
Same period 2024 Same period 2023
Rank 18 48 51
Rank change year-on-year +30 +3 +2
DemandTrendContract jobs citing ITSM 16 11 5
As % of all contract jobs advertised in Gloucestershire 5.90% 2.43% 1.04%
As % of the Processes & Methodologies category 6.78% 2.84% 1.15%
Number of daily rates quoted 13 1 1
10th Percentile £202 - -
25th Percentile - £363 £575
Median daily rate (50th Percentile) £278 £375 £650
Median % change year-on-year -25.87% -42.31% +282.35%
75th Percentile £388 £388 £725
90th Percentile £408 - -
South West median daily rate £295 £488 £575
% change year-on-year -39.49% -15.22% +21.05%

All Process and Methodology Skills
Gloucestershire

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Gloucestershire.

DemandTrendContract vacancies with a requirement for process or methodology skills 236 388 436
As % of all contract IT jobs advertised in Gloucestershire 87.08% 85.65% 90.64%
Number of daily rates quoted 162 213 271
10th Percentile £221 £363 £375
25th Percentile £350 £463 £450
Median daily rate (50th Percentile) £500 £550 £550
Median % change year-on-year -9.09% - +4.76%
75th Percentile £660 £638 £675
90th Percentile £736 £738 £748
South West median daily rate £500 £525 £538
% change year-on-year -4.76% -2.42% +2.48%
Number of hourly rates quoted 21 34 47
10th Percentile £15.31 £22.50 £31.80
25th Percentile £26.85 £28.50 £47.50
Median hourly rate £36.00 £37.52 £75.00
Median % change year-on-year -4.04% -49.98% +130.77%
75th Percentile £70.00 £71.50 £78.00
90th Percentile £75.00 £73.75 £84.04
South West median hourly rate £25.15 £67.50 £65.00
% change year-on-year -62.74% +3.85% +18.18%

ITSM
Job Vacancy Trend in Gloucestershire

Job postings citing ITSM as a proportion of all IT jobs advertised in Gloucestershire.

Job vacancy trend for ITSM in Gloucestershire

ITSM
Daily Rate Trend in Gloucestershire

Contractor daily rate distribution trend for jobs in Gloucestershire citing ITSM.

Contractor daily rate distribution trend for jobs in Gloucestershire citing ITSM

ITSM
Daily Rate Histogram in Gloucestershire

Daily rate distribution for jobs citing ITSM in Gloucestershire over the 6 months to 26 August 2025.

Daily rate histogram for ITSM in Gloucestershire

ITSM
Hourly Rate Trend in Gloucestershire

Contractor hourly rate distribution trend for jobs in Gloucestershire citing ITSM.

Contractor hourly rate distribution trend for jobs in Gloucestershire citing ITSM

ITSM
DemandTrendContract Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Gloucestershire region over the 6 months to 26 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
DemandTrendContract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Gloucester - 4 £325 - 5
Cheltenham +19 2 £348 -7.33%
ITSM
South West

ITSM
Co-occurring Skills and Capabilities in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.25%) Microsoft Exchange
1 1 (6.25%) SharePoint
Applications
1 2 (12.50%) Microsoft Office
Business Applications
1 3 (18.75%) assyst
2 1 (6.25%) Remedy ITSM
Cloud Services
1 4 (25.00%) Microsoft 365
2 1 (6.25%) Azure
2 1 (6.25%) Entra ID
Communications & Networking
1 2 (12.50%) DNS
1 2 (12.50%) Firewall
1 2 (12.50%) LAN
1 2 (12.50%) VoIP
1 2 (12.50%) WAN
1 2 (12.50%) Wi-Fi
Development Applications
1 1 (6.25%) JIRA
1 1 (6.25%) MSI
General
1 11 (68.75%) Social Skills
2 2 (12.50%) Documentation Skills
2 2 (12.50%) Finance
2 2 (12.50%) Public Sector
Job Titles
1 6 (37.50%) Analyst
1 6 (37.50%) Support Analyst
2 5 (31.25%) Deskside Analyst
2 5 (31.25%) Deskside Support
2 5 (31.25%) Deskside Support Analyst
2 5 (31.25%) Desktop Support
2 5 (31.25%) Technology Support Analyst
3 3 (18.75%) Service Desk Manager
3 3 (18.75%) Service Manager
4 2 (12.50%) Architect
4 2 (12.50%) Data Architect
4 2 (12.50%) IT Support
5 1 (6.25%) 2nd Line Support
5 1 (6.25%) Change Manager
5 1 (6.25%) IT Support Analyst
5 1 (6.25%) IT Support Engineer
5 1 (6.25%) ITIL Change Manager
5 1 (6.25%) ITIL Manager
5 1 (6.25%) Support Engineer
5 1 (6.25%) Technical Support
Miscellaneous
1 5 (31.25%) Driving Licence
2 2 (12.50%) Enterprise Software
2 2 (12.50%) Taxonomies
3 1 (6.25%) Blackberry
3 1 (6.25%) Onboarding
Operating Systems
1 4 (25.00%) Windows
2 3 (18.75%) Android
2 3 (18.75%) Mac OS
2 3 (18.75%) Windows 10
3 1 (6.25%) Apple iOS
Processes & Methodologies
1 15 (93.75%) ITIL
2 7 (43.75%) Customer Service
3 4 (25.00%) Problem Management
3 4 (25.00%) Problem-Solving
4 3 (18.75%) Service Delivery
4 3 (18.75%) Service Management
5 2 (12.50%) Capacity Planning
5 2 (12.50%) Coaching
5 2 (12.50%) Configuration Management
5 2 (12.50%) Continuous Improvement
5 2 (12.50%) Data Analysis
5 2 (12.50%) Data Modelling
5 2 (12.50%) Data Protection
5 2 (12.50%) Incident Management
5 2 (12.50%) Information Security
5 2 (12.50%) Performance Metrics
5 2 (12.50%) Planning and Forecasting
5 2 (12.50%) Service Asset and Configuration Management
5 2 (12.50%) Service Catalogue
5 2 (12.50%) Use Case
Programming Languages
1 1 (6.25%) PowerShell
Qualifications
1 5 (31.25%) ITIL Certification
2 4 (25.00%) Security Cleared
3 2 (12.50%) SC Cleared
4 1 (6.25%) MCITP
4 1 (6.25%) MCP
4 1 (6.25%) MCSA
4 1 (6.25%) MCSE
4 1 (6.25%) MCTS
4 1 (6.25%) Microsoft Certification
4 1 (6.25%) Microsoft Certified Master
Quality Assurance & Compliance
1 2 (12.50%) SLA
System Software
1 4 (25.00%) Active Directory
Systems Management
1 1 (6.25%) Active Directory Federation Services
1 1 (6.25%) Microsoft Intune
1 1 (6.25%) Single Sign-On
Vendors
1 8 (50.00%) ServiceNow
2 7 (43.75%) Microsoft
3 3 (18.75%) IFS
4 1 (6.25%) Remedy