2nd Line Support Analyst - MSP Enhanced DBS
- Hiring Organisation
- vertex-it-solutions
- Location
- High Wycombe, Buckinghamshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £180 - £190 per day
Responsibilities Manage and resolve 2nd line support tickets within agreed SLAs. Provide remote support to end users via phone, email, and ticketing systems. Troubleshoot Microsoft 365, Azure/Entra, Windows Server and Desktop environments. Escalate complex issues to 3rd Line Support when required. Work with networking, virtualisation … service improvements. Mentor junior team members and share technical knowledge. Requirements Minimum 18 months' experience in an IT support role. Strong knowledge of Microsoft Server and Desktop Operating Systems. Experience with Microsoft 365, Entra ID, and Azure. Understanding of virtualisation, networking, firewalls, and cybersecurity. Excellent communication ...