1 of 1 Contract Customer Service Jobs in Hillingdon

ROLE PURPOSE: Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained. 1. People Management ? No direct supervisory responsibility, however, may be required … to assist in induction and training of peers and new employees. 2. Customer Management/Care ? Demonstrate understanding of the Councils Customer Care Standards and ensure that these standards are met in order to deliver the Council's vision of putting our residents first. ? Respond to customer … by phone, email, and CRM systems, and escalate issues and messages to the technical managers and professional workers ? Commitment to the highest level of service delivery ? Learn from best practice and lead by example in the development of a customer focused team empowered to continually improve levels of More ❯