3 of 3 Contract Customer Service Jobs in Ipswich

Umbrella) REED Technology are supporting a client in finding a IT front line technician to join their IT Operations team. This role will help manage and maintain the IT Service Catalogue, ensuring IT goods and services are delivered efficiently and accurately across the organisation. Key Responsibilities Administer the IT Service Catalogue, including updates to services, products, and pricing. … Provide and configure IT equipment, peripherals, and accessories. Monitor stock levels and coordinate procurement with suppliers. Raise purchase orders and process standard/non-standard service requests. Maintain accurate technical and product information for catalogue items. Track request progress and support the delivery of minor IT changes/projects. Technical Skills & Experience Knowledge of IT systems, hardware, and peripherals. … Experience in IT support, service delivery, or procurement environments. Strong attention to detail and ability to manage multiple requests simultaneously. Familiarity with service catalogue management and IT procurement processes. Good understanding of customer service best practice. Confident user of MS Office and other business applications. Qualifications GCSEs or NVQ2 in ICT (or equivalent experience). Evidence More ❯

IT Service Catalogue & Procurement Assistant Location: Ipswich (on-site, 5 days per week) Contract: 12 months Hours: 25 hours per week (ideally 9am-2pm, Monday to Friday) Rate: £18.92/hour Umbrella IR35: Inside IR35 Start date: Early September About the role We are looking for a detail-oriented and organised IT Service Catalogue & Procurement Assistant to join … time role based on-site in Ipswich, supporting the smooth delivery of IT goods and services across the organisation. You will play a key part in managing the IT Service Catalogue - the list of standard equipment and repeatable IT services available to staff - and supporting colleagues with procurement processes. Your work will help ensure that staff have the right … technology in place to deliver excellent services. What you'll be doing Administer and update the IT Service Catalogue, ensuring information is accurate and up to date Provide equipment and peripherals to staff in line with agreed processes Monitor stock levels and liaise with colleagues to ensure availability Handle standard and non-standard service requests, following the correct More ❯

SharePoint L1 support. Knowledge of cloud printing, Starlink satellite devices, and mobile device setup (iPhone/iPad). ITIL certification or strong process knowledge. Excellent communication, problem-solving, and customer service skills. Ability to work onsite, occasionally out of hours, and travel to other sites if required. Additional Information Department: IT Infrastructure Working Pattern: 100% onsite, MondayFriday (with More ❯