Customer Service Contract Job Trends in Ipswich

Customer Service
Suffolk > Ipswich

The table below provides summary statistics and contractor rates for jobs advertised in Ipswich requiring Customer Service skills. It covers contract job vacancies from the 6 months leading up to 27 July 2026, with comparisons to the same periods in the previous two years.

6 months to
27 Jul 2026
Same period 2025 Same period 2024
Rank 15 12 -
Rank change year-on-year -3 - -
Contract jobs citing Customer Service 6 1 0
As % of all contract jobs in Ipswich 4.88% 2.50% -
As % of the Processes & Methodologies category 6.25% 4.00% -
Number of daily rates quoted 1 1 0
10th Percentile - - -
25th Percentile £405 - -
Median daily rate (50th Percentile) £410 £170 -
Median % change year-on-year +141.18% - -
75th Percentile £415 - -
90th Percentile - - -
Suffolk median daily rate £410 £170 £210
% change year-on-year +141.18% -19.05% +37.70%
Number of hourly rates quoted 5 0 0
10th Percentile £17.20 - -
25th Percentile £19.00 - -
Median hourly rate £21.00 - -
75th Percentile £23.00 - -
90th Percentile - - -
Suffolk median hourly rate £21.00 - -

All Process & Methodology Skills
Ipswich

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Ipswich.

Contract vacancies with a requirement for process or methodology skills 96 25 31
As % of all contract IT jobs advertised in Ipswich 78.05% 62.50% 83.78%
Number of daily rates quoted 68 19 19
10th Percentile £425 £167 £105
25th Percentile £493 £203 £145
Median daily rate (50th Percentile) £525 £365 £300
Median % change year-on-year +43.84% +21.67% -50.00%
75th Percentile £638 £500 £538
90th Percentile £725 £560 £555
Suffolk median daily rate £525 £350 £300
% change year-on-year +50.00% +16.67% -50.00%
Number of hourly rates quoted 8 0 7
10th Percentile £15.61 - -
25th Percentile £16.19 - £14.05
Median hourly rate £19.25 - £14.60
Median % change year-on-year - - -28.99%
75th Percentile £23.00 - £15.15
90th Percentile - - £15.89
Suffolk median hourly rate £17.50 £46.18 £14.60
% change year-on-year -62.10% +216.30% -17.89%

Customer Service
Job Vacancy Trend in Ipswich

Historical trend showing the proportion of contract IT job postings citing Customer Service relative to all contract IT jobs advertised in Ipswich.

Customer Service job vacancy trend in Ipswich

Customer Service
Daily Rate Trend in Ipswich

Contractor daily rate distribution trend for jobs in Ipswich citing Customer Service.

Contractor daily rate distribution trend for jobs in Ipswich citing Customer Service

Customer Service
Hourly Rate Trend in Ipswich

Contractor hourly rate distribution trend for jobs in Ipswich citing Customer Service.

Contractor hourly rate distribution trend for jobs in Ipswich citing Customer Service

Customer Service
Co-Occurring Skills & Capabilities in Ipswich by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (66.67%) SharePoint
Cloud Services
1 5 (83.33%) Microsoft 365
Communications & Networking
1 1 (16.67%) VPN
1 1 (16.67%) Wi-Fi
Database & Business Intelligence
1 1 (16.67%) Apache Cassandra
1 1 (16.67%) Hazelcast
1 1 (16.67%) InterSystems Cache
Development Applications
1 1 (16.67%) Selenium
General
1 4 (66.67%) Documentation Skills
1 4 (66.67%) Social Skills
2 1 (16.67%) Analytical Skills
Job Titles
1 4 (66.67%) Analyst
1 4 (66.67%) IT Analyst
1 4 (66.67%) IT Support
1 4 (66.67%) IT Support Analyst
1 4 (66.67%) Support Analyst
2 1 (16.67%) Platform Manager
2 1 (16.67%) Systems Manager
Libraries, Frameworks & Software Standards
1 1 (16.67%) Kafka
Miscellaneous
1 4 (66.67%) Onboarding
2 1 (16.67%) Replication
Operating Systems
1 5 (83.33%) Windows
2 1 (16.67%) Linux
2 1 (16.67%) Mac OS
Processes & Methodologies
1 5 (83.33%) Problem-Solving
2 1 (16.67%) Agile
2 1 (16.67%) Asset Management
2 1 (16.67%) Capacity Management
2 1 (16.67%) Continuous Improvement
2 1 (16.67%) End-to-End Testing
2 1 (16.67%) Garbage Collection
2 1 (16.67%) High Availability
2 1 (16.67%) ITSM
2 1 (16.67%) Memory Management
2 1 (16.67%) Mentoring
2 1 (16.67%) Problem Management
2 1 (16.67%) Root Cause Analysis
2 1 (16.67%) Service Delivery
2 1 (16.67%) SIEM
2 1 (16.67%) Stakeholder Management
2 1 (16.67%) User Stories
Programming Languages
1 1 (16.67%) Bash
1 1 (16.67%) Java
1 1 (16.67%) SQL
System Software
1 4 (66.67%) Active Directory
2 1 (16.67%) Docker
2 1 (16.67%) VMware Infrastructure
Systems Management
1 1 (16.67%) Check_MK
1 1 (16.67%) Podman
Vendors
1 5 (83.33%) Microsoft
2 1 (16.67%) ServiceNow
2 1 (16.67%) VMware