2 of 2 Contract ITSM Jobs in Kent

printers, and peripherals Windows 10 support and basic Active Directory tasks Install, configure, and replace IT equipment Log, update, and resolve tickets using an ITSM tool Escalate issues when required and follow through to resolution Deliver a high level of customer service on-site Required Skills & Experience Experience in IT ...

while delivering an excellent customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first-line point of contact for users via phone, email … Desk/IT Support/Helpdesk role Strong working knowledge of Active Directory Experience supporting Microsoft 365 (M365) Solid understanding of ticket logging and ITSM processes Excellent verbal and written communication skills Strong customer service mindset with the ability to manage user expectations Ability to work effectively under pressure ...