Interim Head of Service Delivery Transformation
- Hiring Organisation
- Proactive Appointments
- Location
- Maidstone, Kent, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
consistent models for: Incident vs Request Priority frameworks Lifecycle management (including “Completed” vs “Closed”) Establish robust, executive-level reporting, including: Backlog and demand visibility SLA performance Trend and ageing analysis Improve demand capture and user processes, ensuring all work is recorded and measurable Design and deliver a structured service improvement ...