2 of 2 Contract Customer Engagement Jobs in Lancashire

a key role in engaging with customers to retain their business and provide tailored solutions. This position, based in Manchester, requires excellent communication skills and a proactive approach to customer retention. Client Details The employer is a well-established medium-sized organisation within the Technology & Telecoms sector. They are known for offering innovative solutions and maintaining a strong focus … on customer satisfaction. Their Manchester office serves as a hub for their customer engagement and retention efforts. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and support teams to ensure seamless service delivery. … Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for upselling or cross-selling additional services. Stay updated on industry trends and company offerings to provide informed advice to customers. Profile A successful More ❯

across service cloud, sales cloud and experience cloud. You will design, develop, and implement customized solutions on the Salesforce platform to meet the unique needs of businesses, enhancing their customer engagement and business processes. Type: 6 Month Contract Rates: Market Rates (Outside IR35) Location: Hybrid/Manchester Start: ASAP Skills Strong Salesforce Experience: Proven hands-on experience with More ❯