1 of 1 DemandTrendContract IT Analyst Jobs in Lancashire

On behalf of Network Rail, we are looking for an IT Problem & Incident Analyst for a 12 Month (Inside IR35) contract based Hybrid in Manchester. Join Network Rail's Digital Data and Technology team to lead investigations into major IT incidents and problems. You'll Identify, diagnose and eliminate IT incidents that could adversely impact the … the point of detection to permanent resolution. You'll drive and implement solutions, maintain effective stakeholder communication and minimise the impact of incidents that cannot be prevented. As an IT Problem & Incident Analyst your main responsibilities will be to: . Forge root cause investigations across Network Rail, its Partners and Suppliers arising from serious IT Incidents. . … Build strong peer-to-peer relationships within Digital Data and Technology and with Suppliers, ensuring effective communication and escalation of performance issues are documented. Essential: . Foundation Certificate in IT Service Management (ITIL). . Excellent data analysis and problem solving skills. . Ability to take ownership and solve problems independently. . Capable of absorbing data from various sources More ❯