4 of 4 Contract ITSM Jobs in Lancashire

experience building, configuring and deploying laptops. Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality. Experience managing incidents and service requests through an ITSM platform. Excellent communication and stakeholder management skills. Ability to work independently in a fully on-site support environment. Flexibility to align with UK working hours ...

audit-ready incident records Support assurance, audit and continuous improvement activities We're looking for: Experience in security incident management, cyber security, IT service management or operational governance Good understanding of incident lifecycle, severity classifications and escalation processes Strong supplier/stakeholder coordination and reporting skills Experience within SIAM ...

experience in Vulnerability management and incident response and security operations escalation Understanding of SIEM platforms, detection engineering, and Vulnerability alert management Familiarity with ITSM tooling, ideally ServiceNow Strong stakeholder management and reporting capability Understanding of regulated environments (MOD, HMG, Defence primes, or similar) Desirable Exposure to large-scale programmes (e.g. ...

quality and process adherence Build a collaborative, accountable and high-performing team culture Service Improvement & Digital Enablement Support the adoption of Service Desk tools, ITSM processes and self-service capabilities Champion automation and digital support solutions that improve efficiency and user experience Work closely with Service Desk, ServiceNow and technical … Essential Previous experience leading or managing a Desktop Support, End User Computing or IT Support team Strong understanding of Service Desk operations and ITSM principles Experience managing incidents, requests, escalations and service performance Experience working with ITSM platforms such as ServiceNow Strong knowledge of Microsoft 365 technologies, including Teams, SharePoint ...