Copilot Specialist (AI & Service Transformation)
- Hiring Organisation
- Pontoon
- Location
- Leeds, West Yorkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £650 - £700 per day
automation agents) Prototype and iterate on Copilot and agent solutions using tools such as Microsoft Copilot Studio and Azure OpenAI Service Integrate agents into ITSM workflows and platforms (e.g., ServiceNow) Ensure solutions … align with governance, security, and permission models Run test-and-learn pilots to validate impact before scaling Skills & Experience Essential Experience working with IT service management processes (Service Desk, Incident, Request Management, Knowledge) Strong process analysis and problem-solving skills Hands-on experience or strong interest in using AI tools ...