ITSM Contracts in Leeds

IT Service Management (ITSM)
West Yorkshire > Leeds

The table below provides summary statistics for contract job vacancies advertised in Leeds requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 3 August 2025, comparing them to the same period in the previous two years.

6 months to
3 Aug 2025
Same period 2024 Same period 2023
Rank 23 34 70
Rank change year-on-year +11 +36 +19
Contract jobs citing ITSM 42 30 14
As % of all contract jobs advertised in Leeds 7.37% 4.18% 1.23%
As % of the Processes & Methodologies category 8.06% 4.99% 1.36%
Number of daily rates quoted 21 23 6
10th Percentile - £483 £141
25th Percentile £235 £513 £244
Median daily rate (50th Percentile) £325 £550 £550
Median % change year-on-year -40.91% - +33.33%
75th Percentile £450 - £634
90th Percentile £575 £600 £680
West Yorkshire median daily rate £340 £550 £525
% change year-on-year -38.18% +4.76% +67.33%
Number of hourly rates quoted 0 0 2
Median hourly rate - - £21.31
West Yorkshire median hourly rate - £15.17 £17.72
% change year-on-year - -14.39% -21.24%

All Process and Methodology Skills
Leeds

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Leeds.

Contract vacancies with a requirement for process or methodology skills 521 601 1,031
As % of all contract IT jobs advertised in Leeds 91.40% 83.70% 90.60%
Number of daily rates quoted 340 397 702
10th Percentile £307 £350 £363
25th Percentile £391 £425 £463
Median daily rate (50th Percentile) £488 £500 £545
Median % change year-on-year -2.50% -8.26% +6.34%
75th Percentile £550 £575 £638
90th Percentile £619 £650 £719
West Yorkshire median daily rate £492 £500 £525
% change year-on-year -1.60% -4.76% +5.00%
Number of hourly rates quoted 4 24 13
10th Percentile £25.15 - £12.00
25th Percentile £25.38 £12.15 £15.75
Median hourly rate £29.56 £12.30 £19.00
Median % change year-on-year +140.28% -35.26% -10.59%
75th Percentile £50.48 £20.88 £21.31
90th Percentile £79.33 £33.75 £23.26
West Yorkshire median hourly rate £22.14 £12.90 £18.50
% change year-on-year +71.63% -30.27% -4.39%

ITSM
Job Vacancy Trend in Leeds

Job postings citing ITSM as a proportion of all IT jobs advertised in Leeds.

Job vacancy trend for ITSM in Leeds

ITSM
Contractor Daily Rate Trend in Leeds

3-month moving average daily rate quoted in jobs citing ITSM in Leeds.

Daily rate trend for ITSM in Leeds

ITSM
Daily Rate Histogram in Leeds

Daily rate distribution for jobs citing ITSM in Leeds over the 6 months to 3 August 2025.

Daily rate histogram for ITSM in Leeds

ITSM
Contractor Hourly Rate Trend in Leeds

3-month moving average hourly rates quoted in jobs citing ITSM in Leeds.

Hourly rate trend for ITSM in Leeds

ITSM
Co-occurring Skills and Capabilities in Leeds by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (14.29%) Microsoft Exchange
Applications
1 26 (61.90%) Microsoft Office
2 2 (4.76%) Microsoft Excel
3 1 (2.38%) Microsoft PowerPoint
Cloud Services
1 25 (59.52%) Microsoft 365
2 19 (45.24%) Entra ID
3 1 (2.38%) AWS
3 1 (2.38%) Azure
3 1 (2.38%) GCP
Communications & Networking
1 6 (14.29%) VPN
2 1 (2.38%) SSL
2 1 (2.38%) Wi-Fi
2 1 (2.38%) Wireless
General
1 37 (88.10%) Social Skills
2 20 (47.62%) Retail
3 18 (42.86%) Inclusion and Diversity
4 5 (11.90%) Analytical Skills
5 4 (9.52%) Telecoms
6 2 (4.76%) Finance
6 2 (4.76%) Legal
7 1 (2.38%) Banking
7 1 (2.38%) Documentation Skills
7 1 (2.38%) Manufacturing
7 1 (2.38%) Public Sector
Job Titles
1 19 (45.24%) Support Manager
2 16 (38.10%) 1st Line Support
3 12 (28.57%) 1st Line Support Manager
3 12 (28.57%) IT Manager
3 12 (28.57%) IT Support
3 12 (28.57%) IT Support Manager
4 7 (16.67%) Support Engineer
5 6 (14.29%) Desktop Engineer
5 6 (14.29%) Desktop Support
5 6 (14.29%) Desktop Support Engineer
5 6 (14.29%) Support Assistant
6 4 (9.52%) Analyst
7 3 (7.14%) Problem Analyst
8 2 (4.76%) Developer
8 2 (4.76%) ServiceNow Developer
9 1 (2.38%) 2nd Line Engineer
9 1 (2.38%) DevOps Administrator
9 1 (2.38%) DevOps Developer
9 1 (2.38%) IT Engineer
9 1 (2.38%) ServiceNow Administrator
Libraries, Frameworks & Software Standards
1 2 (4.76%) REST
1 2 (4.76%) SOAP
2 1 (2.38%) JDBC
Miscellaneous
1 20 (47.62%) Smartphone
2 19 (45.24%) iPhone
3 1 (2.38%) CMDB
3 1 (2.38%) Data Centre
3 1 (2.38%) Legacy Systems
3 1 (2.38%) Mainframe
3 1 (2.38%) Mobile App
3 1 (2.38%) Replication
Operating Systems
1 19 (45.24%) Mac OS
2 2 (4.76%) Windows
3 1 (2.38%) HPUX
3 1 (2.38%) Linux
3 1 (2.38%) Red Hat Enterprise Linux
3 1 (2.38%) Solaris
Processes & Methodologies
1 37 (88.10%) ITIL
2 32 (76.19%) Customer Service
3 31 (73.81%) Service Management
4 23 (54.76%) Incident Management
5 19 (45.24%) Mobile Device Management
6 11 (26.19%) Service Delivery
7 7 (16.67%) Problem-Solving
8 6 (14.29%) Case Management
8 6 (14.29%) Collaborative Working
9 4 (9.52%) Change Management
10 3 (7.14%) DevOps
10 3 (7.14%) Problem Management
11 2 (4.76%) Continuous Improvement
11 2 (4.76%) Major Incident Management
11 2 (4.76%) Project Management
11 2 (4.76%) Security Patching
12 1 (2.38%) Analytics
12 1 (2.38%) CI/CD
12 1 (2.38%) Demand Management
12 1 (2.38%) Incident Response
Programming Languages
1 1 (2.38%) Bash
1 1 (2.38%) JavaScript
1 1 (2.38%) PowerShell
1 1 (2.38%) Python
1 1 (2.38%) SQL
Qualifications
1 6 (14.29%) Degree
1 6 (14.29%) ITIL Foundation Certificate
2 4 (9.52%) SC Cleared
2 4 (9.52%) Security Cleared
3 1 (2.38%) ACSP
3 1 (2.38%) ACTC
Quality Assurance & Compliance
1 6 (14.29%) ISO/IEC 27001
2 1 (2.38%) PMO
2 1 (2.38%) QA
System Software
1 25 (59.52%) Active Directory
Systems Management
1 19 (45.24%) Jamf Pro
2 6 (14.29%) Microsoft Intune
Vendors
1 34 (80.95%) ServiceNow
2 25 (59.52%) Microsoft
3 19 (45.24%) Apple
4 6 (14.29%) Citrix
5 1 (2.38%) BMC
5 1 (2.38%) IBM
5 1 (2.38%) Sun
5 1 (2.38%) Unisys