13 of 13 Contract Incident Management Jobs in London

Senior Problem Manager - SC Cleared The Senior Problem Manager is a role within the IT Service Management department, reporting into the Head of Service Insight and Improvement. They are accountable for the overall quality and execution of the Problem Management process, to reduce the likelihood and impact … identify underlying causes of persistent or repeat and potential incidents and managing workarounds and known errors. The Senior Problem Manager will have line management responsibilities, including: Oversight of direct reports and line management duties throughout their team. Managing team prioritisation and utilisation. Leading recruitment within the Problem Management ...

clients on an initial 6-month contract. The successful candidate will play a key role in designing, developing and enhancing IT Service Management (ITSM) capabilities on the ServiceNow platform. Working as part of an Agile delivery team, you will collaborate with architects, business analysts and platform administrators to deliver … user experience. Key Responsibilities Design, develop and configure ServiceNow ITSM solutions aligned with business and IT requirements. Develop and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge and Service Catalogue. Configure workflows using Flow Designer and traditional workflow capabilities. Build and maintain Catalog Items, Record Producers, Order ...

Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will … liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns. Data Analysis & Reporting: Extract and analyze ...

experienced OpenShift Platform Engineer to join our Openshift platform team on a contract basis, providing critical backfill support. The role focuses on the operational management, support, and continuous improvement of our enterprise OpenShift platform running on x86 infrastructure, within a highly regulated financial services environment. The successful candidate will … operational support for the OpenShift platform, ensuring high availability and performance and BAU maintenance. Implement and enhance automation across platform operations (provisioning, scaling, patching, incident response). Maintain and improve platform reliability, observability, and resilience using SRE principles. Contribute to incident, problem, and change management processes ...

Embed security, governance, cost controls, and Responsible AI guardrails into the platform by design. Ensure reliability and performance of AI services in production, including incident management, optimisation, and continuous improvement. Provide self-service tools, standards, and best practices to enable engineering teams to build and scale AI solutions … bring to the role: Strong experience in platform engineering, DevOps, or infrastructure engineering in enterprise environments. Proven expertise in observability, monitoring, and system performance management at scale. Hands-on experience with cloud platforms (AWS, Azure) and modern infrastructure (e.g., containers, Kubernetes, CI/CD pipelines). Experience with MLOps ...

Infrastructure as Code, automation, CI/CD and systems integration. Strong background in cloud architecture, networking and solution design. Experience with monitoring, performance optimisation, incident management and service availability. Solid software development and scripting skills using modern development practices. Experience working in Agile, cross-functional teams with … user-focused approach. Strong stakeholder management, leadership and mentoring skills, with excellent communication abilities. Relevant cloud certification (e.g. AWS, Azure) or equivalent practical experience preferred. To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal ...

Utilities domain . This is an individual contributor role requiring hands-on expertise across the full integration lifecyclefrom design and documentation to deployment and incident handling. Key Responsibilities Design & Architecture Design scalable, secure, and reusable integration solutions using MuleSoft Anypoint Platform Define API-led connectivity architecture and integration patterns … ensure high availability like splunk Experience on Git, AWS S3, Secret Manager, Custom API Gateway Policies, Confluence, Kafka, MQ etc is good. Support & Incident Management Handle production issues, perform root cause analysis, and implement fixes Provide L2/L3 support for integration-related incidents Required Skills & Experience Strong ...

user devices, software, connectivity, and access issues. Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management. Maintain accurate records for incident ticketing and IT asset inventory. Assist with security and compliance tasks, including routine patching. Skills & Experience Required Proven track record in a fast-paced … Support/Service Desk role. Strong troubleshooting skills across Windows OS and Office 365 . Working knowledge of incident management processes (ITIL awareness is highly beneficial). Excellent communication and stakeholder engagement skills. Advantageous: Previous experience working within a corporate or regulated environment. Randstad Technologies is acting ...

stored procedures, data models and performance tuning Support and enhance Access and VBA tools used for workflows, reconciliations and reporting Provide production support including incident management, root cause analysis and ongoing system improvements Contribute to the evolution of data platforms, including use of cloud technologies such as Databricks ...

PSD2 (EU), UK Open Banking, and Australia's Consumer Data Right (CDR) . In this contract role, you'll be responsible for regulatory reporting, incident management, API performance oversight, and governance activities across several international markets. You'll work closely with engineering, product, compliance, and risk teams … fintech - Strong understanding of EU or UK regulatory frameworks (PSD2, FCA, Open Banking) - Advanced SQL skills and experience working with large datasets - Excellent stakeholder management and cross-functional collaboration skills - Ability to work independently in a complex, multi-jurisdictional environment Nice to Have Open Banking API experience Knowledge ...

have proven expertise in F5 Load Balancers (LTM/GTM). Experience administering and supporting Cisco Identity Services Engine (ISE). Excellent troubleshooting and incident management skills. Key Skills of the Network Security Engineer: Lead the technical resolution of complex network security incidents and changes. Develop secure logical ...

have experience designing and supporting Layer 2 and Layer 3 VPNs. Must have a strong understanding of routing and switching technologies. Excellent troubleshooting and incident management skills. Key Skills of the Network Security Engineer: Lead the technical resolution of complex network security incidents and changes. Leverage expertise ...

client is looking for a Platform/Infrastructure Engineer to provide BAU support for cloud-based infrastructure. The role will focus on monitoring, maintenance, incident resolution, and the implementation of operational changes, ensuring a secure, stable, and well-performing cloud environment. The successful candidate will work closely with internal … maintain Azure Application Gateway services. Experience administering Microsoft Entra ID (Azure AD). Understanding of cloud security, governance, and compliance best practices. Operational Support & Incident Management. Key Responsibilities from the Cloud Infrastructure Engineer: Provide day-to-day support and administration of the Azure cloud platform. Implement operational changes, service ...