15 of 15 Contract Incident Management Jobs in London

Join a leading airline services provider as a Service Desk and Incident Management Lead! Job Overview: We are seeking a highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL … Service Desk model for Transform on the Central ServiceNow platform, aligned to ITIL and OpCo needs. Oversee and drive the incident management process, including prioritisation, escalation handling, and major incident participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service ...

Site Reliability Engineer Lead (SRE) - AWS | Observability | Incident Management Robert Half International (an S&P 500 global staffing provider) is supporting a global consulting firm in sourcing an interim SRE Lead for a major financial services engagement. This role will focus on improving platform reliability, stabilising production environments … date : c.2-4 week turnaround with anticipated start date with onboarding paperwork of w/c 01/05 Key Responsibilities Lead and improve incident management processes (detection, triage, escalation, resolution) Drive major incident response (P1/P0) and post-incident reviews (blameless postmortems) Define ...

Cyber Incident Response Analyst London - Onsite 2/3 days a week ASAP Start - November 26 £300 per day - Inside of IR35 We are looking for a Cyber Incident Response Analyst to join a small, highly visible cyber security team and step in for an existing team member … another project for the next 6-9 months. This role sits on the "Respond" side of Cyber Security, focusing on end-to-end cyber incident management, stakeholder communications, and clear reporting. With increased workload driven by the client merger, this is a key role supporting the organisation ...

reliability risks and drive long-term preventative improvements Define and refine SLIs, SLOs, and error budgets aligned with business and customer outcomes Lead complex incident management, post-incident reviews, and remediation planning Depth at Networkign Fundamentals - trouble shoting network infrastructure is key Experiecne working as senrio … Datadog Previous mentoring or technical leadership experience Experience with Infrastructure as Code tools such as Terraform or CloudFormation Exposure to AI-assisted tooling for incident analysis or operational efficiency Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy. ...

management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge … bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency ...

Officer (CSO) provides clinical safety assurance across the digital product lifecycle, ensuring compliance with DCB0129 and DCB0160 standards. The role involves leading clinical risk management, including hazard analysis, Safety Assurance Levels (SAL), and development of Clinical Safety Cases and hazard logs. You will support incident investigations, contribute … clinical risk identification and hazard analysis Develop and maintain Clinical Safety Cases and hazard logs Advise on safe clinical design and risk mitigation Support incident reviews and post-implementation assessments Engage with governance groups and stakeholders Embed clinical safety within agile delivery teams Key Requirements: Clinically qualified and registered ...

issues (build failures, vulnerabilities, artefact issues) Support and improve CI/CD pipelines for feature-level deployments Ensure reliable and repeatable deployment processes Support & Incident Management Investigate and triage platform issues and failures Perform root cause analysis and coordinate with relevant teams Unblock infrastructure-related issues impacting delivery … experience with AWS (IAM, networking, core services) Experience troubleshooting CI/CD pipelines Background in DevOps/Platform Engineering roles Strong problem-solving and incident triage skills Desirable Skills Experience with Amazon Kinesis or other streaming platforms (e.g. Kafka) Exposure to monitoring and alerting tools Experience working in complex ...

finance operations and how the GL interacts with AP, AR, and Procurement. Nice-to-Have Familiarity with additional modules such as AR, Inventory, Asset Management, Project Costing. Understanding of financial processes, accounting concepts, and VAT (UK/EU). Experience working with ITSM/incident management platforms. ...

Desktop/End-User Support Strong onsite desktop support background , including floor walking and desk-side troubleshooting Experience working within a Service Desk/Incident Management environment Advanced support of Windows OS (Windows 7 & Windows 10) Microsoft Office 365 desktop support (Outlook, Teams, Excel, Word) Strong knowledge ...

Requirements: SQL Python/Bash ETL/ELT support Workflow orchestration (Airflow or Dagster) AWS data services (Athena, S3, MWAA, Iceberg) Data quality monitoring & incident management Nice to Have: Airbyte DBT Apache Spark Grafana FTP/data distribution platforms Financial data experience ...

take place on the 15th April. About the role Your main duties will include: To log all customer incidents and tickets accurately in the incident management system (Halo System). Provide fault diagnosis and user support/training to successfully resolve as many issues on a first time ...

Chief Information Security Officer- Interim-CISO- Essential Experience • Strong track record as an Interim CISO providing specialist leadership within complex envrionemnts. • Extensive experience in incident management • Experience of managing complex site incidents. • Proven ability to take ownership and lead through critical situations. • Excellent Project management capability including ...

systems. Lead requirements gathering and solution design for new functionality with third party providers, integrators and aggregators. Support for Test teams, project warranty and incident management processes. Review all faults identified, to a level where the underlying issue is understood, recorded and resolution is managed through to completion. … risks involved in running our business appropriate to my role, in line with the company risk framework. Key Competencies/level Business: Project Management Level 1, working knowledge of general insurance products, particularly commercial lines Technical: Competent working knowledge of the host policy administration systems and/or competent ...

Point of Contact: Act as the primary contact point for the Information Commissioner’s Office (ICO) and for individuals (data subjects) exercising their rights. Incident Management: Lead the investigation and reporting of data breaches, ensuring rapid response and minimization of risk. Policy Development: Review and update data protection ...

compute, network, storage, SQL and PaaS databases, identity, and application platforms. Ensure continuity and reliability of cloud workloads through effective monitoring, patching, automation, and incident management. Support migration, optimisation, and lifecycle management of Azure workloads and services. Key Responsibilities (please specify if the position is an individual … part of a team) Azure Infrastructure & Platform Management Administer Azure IaaS and PaaS services, ensuring availability, performance, and security. Maintain CAF-aligned Azure Landing Zones. Manage compute, storage, network, backup/restore, and associated infrastructure components. Security & Compliance Apply Defender for Cloud recommendations and remediation to improve security score. ...