9 of 9 Contract Incident Management Jobs in London

teams for fintech clients. The Escalations Manager will be handling complex Embedded Services client issues that must be resolved in a timely and effective manner. This role requires careful management of issues and diplomatic client communication, helping to maintain high levels of client satisfaction. The Escalations Manager will need to work with account managers to keep them informed of … Escalation Handling: Serve as the primary contact for escalated issues, ensuring swift resolution and clear communication with clients and internal teams Team Leadership: Guide and mentor support engineers, including management of the team's weekly on-call rota and holiday coverage planning to ensure 24/7 coverage. Act as a back-up during unforeseen coverage gaps Process Oversight … like PagerDuty and Salesforce. Ensure compliance with SLAs and contractual obligations Client Assurance: Engage in senior-level conversations with clients to reassure them during service disruptions, incidents and bugs. Incident Management: Coordinate with the Incident Management team to notify them of incidents and keep the client informed on resolution status. Reporting & Analysis: Track support metrics, resolution More ❯

To ensure the effective day-to-day delivery of IT services across both shared and in-house environments, with a strong focus on ITIL disciplines - Incident, Problem, Change, and Asset Management - and Cyber Security risk management . The postholder will act as the customer-facing lead for operational IT, ensuring services are reliable, secure, and responsive to … user needs. Key Responsibilities Manage the performance and quality of outsourced, shared service and in-house IT services Own and operate the ITIL processes: Incident , Problem , Change , and Asset Management Act as the operational interface with the other organisation (the shared service provider) Maintain the CMDB and configuration item lifecycle tracking Lead on cyber security risk assessments , patch … assurance , vulnerability management , and coordination with SOC/XDR providers Ensure compliance with cyber and data protection standards (e.g. Cyber Essentials) Monitor service level agreements (SLAs), escalate issues, and lead service reviews Coordinate change activity to ensure minimal business disruption Deliver customer-focused service improvement initiatives Support audits and business continuity planning Essential Skills and Experience Demonstrable experience managing More ❯

and peripherals with Engineering. Maintains local and network credentials and provisions access to vulnerability scanning systems. Responsible for integration of Vulnerability assessment tooling with other security and IT systems management tools (i.e. Splunk, ServiceNow) Responsible for developing and maintaining standard processes and operating procedures, creating technical architecture diagrams and system build documentation. Responsible for operating the scanning tools and … maintaining coverage along with supporting the vulnerability management and remediation teams in understating how to remediate vulnerabilities (i.e. laptops, VMs, wireless devices) Works with vulnerability management team to build asset repositories and asset scan policies Work closely with customer delivery managers to prioritize daily tasks and participate in technical meetings with customers' technical specialists. Provide Tier 2/… support for incidents relating to security tools/solutions. Continuously improve customers' security deployments and integrate new technologies and services. Technical Skills & Competencies 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues 2+ years of experience with performing systems administration in Windows, Linux, VMware environments More ❯

responsible for ensuring the health, safety, and welfare of employees, contractors, and visitors by developing and maintaining a positive safety culture, managing the ISO 45001 occupational health and safety management system, and ensuring full compliance with all UK health and safety legislation. This role is critical to maintaining operational resilience, minimising risk, and supporting the wellbeing of the business … teams Key Responsibilities 1. Policy, Compliance & Governance * Maintain and continuously improve H&S policies, procedures, and management systems in line with ISO 45001, legal obligations (e.g., HASAWA 1974), and industry best practices * Ensure policies are communicated, implemented, and consistently followed across all business units and office locations * Oversee the organisation's Occupational Health and Safety Management System (OHMS … conducting regular audits and management reviews 2. Risk Management * Conduct risk assessments across offices and working environments, including workstation assessments, fire risk assessments, and task-specific reviews * Ensure risk mitigation measures are documented, implemented, and monitored * Perform specialist assessments such as return-to-work, new and expectant mother risk assessments, and process Access to Work requests where required More ❯

Account Management Specialist 12 Month Contract £250 - £300 per day Inside IR35 City of London Hybrid 2 days on-site Our client is hiring for a motivated Account Management Specialist to join a fast-paced FinTech Partnerships team inLondon. In this role, youll have the opportunity to shape the future of payment solutions by working closely with some … operations for key partner accounts, providing insights through regular reporting and recommending enhancements to commercial processes. Take ownership of a secondary task within the FinTech Partnerships team, such as incident management, CRM administration and optimisation, or stakeholder management and knowledge sharing. What You Bring: 3+ years of experience, or equivalent, in a similar role (e.g., Key Account … Management, Sales, Business Development), ideally within the fintech or payments industry. Prior experience working with or within banks, EMIs, PSPs, or fintech companies. Strong analytical, communication, and project management skills, with the ability to drive improvements and influence stakeholders at various levels. Apply now to be considered. More ❯

productivity and performance, ensuring the most effective and efficient use of the systems. They will lead on troubleshooting system problems and customer enquiries, following agreed procedures for system and incident management, including documenting actions and outcomes. They will develop reports using varied report-writing or data extraction tools. They will be responsible for the support of Key system … interfaces Required Experience, Skills and Knowledge: Substantial experience of development and support of iTrent HR applications in particular technical configuration and management of Payroll and Core HR modules. Advanced Excel skills and a proven ability to handle and analyse large quantities of data. Proven business analysis experience including process mapping, and requirements definition. Experience of leading on Database administration More ❯

and VDI platforms. Ability to build desktops from scratch and a deep understanding of Windows security constructs. Excellent problem-solving skills and ability to manage Change, Problem, and Incident Management processes effectively. Day-to-day of the role: Provide analysis, troubleshooting, implementation, administration, security, and maintenance of the Windows Desktop/Active Directory system. Manage end-user Windows More ❯

this position. Key responsibilities of the role: Lead on troubleshooting iTrent system issues and responding to customer enquiries, ensuring all actions and outcomes are documented in line with agreed incident management procedures Develop reports using a range of data extraction and report-writing tools to support HR and business operations Provide ongoing support for key system interfaces within More ❯

incidents, optimizing SIEM configurations, and contributing to threat detection and response strategies. This role requires hands-on experience with both platforms and a deep understanding of cybersecurity principles and incident management. Key Responsibilities: Monitor and investigate security alerts from Microsoft Sentinel and LogRhythm . Analyze logs, network traffic, and other data sources to detect threats and suspicious activities. Develop … and tune detection rules, analytics, and alerting logic in both SIEM platforms. Collaborate with incident response teams to contain and remediate security incidents. Create dashboards, workbooks, and reports for stakeholders. Perform threat hunting activities and support continuous improvement of SOC processes. Maintain and enhance use cases, playbooks, and automation (e.g., with Logic Apps or SOAR). Ensure SIEM solutions More ❯