Contract - Senior CXE Engineer - Amazon Connect
- Hiring Organisation
- INNOVATIVE TECH PEOPLE LTD
- Location
- City of London, London, United Kingdom
- Employment Type
- Contract, Work From Home
data lake (Glue, Lake Formation, Athena) and QuickSight dashboards for real-time operations and executive reporting Support legacy platform migrations (Avaya, Genesys, Cisco, Oracle, Salesforce): flow conversion, data migration, parallel-run validation, and production cutover on live contact centers Full-Stack & Portal Engineering Build custom Agent Workspace experiences … configuration over customization), surface trade-offs to practice leads, and document decisions Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers through pairing and review feedback Contribute reusable assets back to the practice, shared CDK constructs, skills/plugins, demo environments, and internal tooling ...