operating models. Assess and enhance ITIL-aligned service practices and maturity. Define metrics to track service performance and customer satisfaction. Support improvement and adoption of ITSM tooling (e.g. ServiceNow, Remedy, Jira SM). Develop governance, process flows, and documentation for service design. Drive continual improvement and enable organisational change through engagement and communication. Skills & Experience ITIL v4 (or v3 More ❯
A detail-oriented mindset with strong risk management capabilities Desire Skills: Knowledge of AML CDD processes and banking functions Familiarity with bank enterprise tools such as Release Manager and Remedy Industry certifications in PMP or SAFE Understanding of software development and testing processes Key Responsibilities: Lead and facilitate agile ceremonies to support effective delivery Coordinate across multiple scrum teams More ❯
A detail-oriented mindset with strong risk management capabilities Desire Skills: Knowledge of AML CDD processes and banking functions Familiarity with bank enterprise tools such as Release Manager and Remedy Industry certifications in PMP or SAFE Understanding of software development and testing processes Key Responsibilities: Lead and facilitate agile ceremonies to support effective delivery Coordinate across multiple scrum teams More ❯
service operating models aligned with ITIL Drive maturity assessments, gap analyses, and roadmap creation Collaborate with stakeholders to embed ITIL-aligned practices across product teams Enhance ITSM tooling (ServiceNow, Remedy, Jira) to support continuous improvement Define metrics that matter-service performance, customer satisfaction, and compliance Champion change through clear communication and stakeholder engagement What You Bring: ITIL v4 (or … v3) certification and deep knowledge of service management principles Proven experience designing and improving ITSM capabilities Hands-on expertise with ITSM tools like ServiceNow, Remedy, or Jira Experience working in product-centric environments Strong documentation and communication skills Ability to build operating models, process flows, and governance frameworks Why Join Us? Work on high-impact transformation projects with leading More ❯
