4 of 4 Contract SLA Jobs in London

support on-call and incident response teams. Provide operational support for incidents, conduct root cause analysis, and implement proactive mitigation strategies to meet SLA and SLO targets. Key Skills: Deep expertise with VMware Cloud Foundation (VCF), vSphere/ESXi, vCenter, NSX-T, and vSAN technologies. Proven experience with SDDC lifecycle ...

related to software, firmware, and hardware-such as zooming problems or operational glitches-working collaboratively with engineering teams if necessary. - Manage support cases within SLA frameworks using CRM tools, ensuring prompt and professional service. - Work in a flexible schedule within operational hours (7am-5pm) and participate in on-call rotational ...

level support to the business, acting as an escalation point for critical issues while ensuring service resolutions meet or exceed agreed service level agreements (SLA). Build, refine, and govern the creation of complex reports, dashboards, and analytics solutions to drive insight-led decision-making across the business. Create ...

owning target-state architecture for OSS and service assurance platforms across satellite and terrestrial networks Designing service assurance frameworks covering fault management, performance monitoring, SLA management, and root cause analysis Leading the architectural roadmap for satellite and mobile, focused on interoperability and ecosystem enablement Driving adoption of industry standards … enterprise or digital architecture with significant depth in OSS, service assurance, or network operations Strong knowledge of service assurance design: fault, performance, configuration, SLA management across hybrid satellite-terrestrial networks Proven experience applying frameworks (eTOM, SID, TAM, Open APIs) in operational environments Experience delivering OSS/BSS platforms, service catalogues ...