7 of 7 Contract SLA Jobs in London

environments Experience working within an ITIL-based environment (Incident, Change, Problem, Release Management) with the ability to manage support queues and workload to meet SLA targets Strong communication, documentation and stakeholder management skills, with the ability to clearly explain technical issues and recommendations Proactive and self-motivated, with the ability ...

ongoing business projects-configuring and rolling out environments across multiple Azure setups * Use strong change practice to deliver updates safely (and confidently) under tight SLA/OLA expectations * Troubleshoot complex issues, including applying existing knowledge to unfamiliar systems when required * Gather and analyse technical information to determine service impact, risks ...

combining service delivery, supplier management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management ...

oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management ...

Technical Account Management, Incident Escalation, or Service Delivery within networking/telecoms. Strong background in ITIL framework (Incident, Problem, and Change Management) and SLA management. High-level understanding of routing, switching, and IP networking concepts (Cisco, Juniper, or similar ecosystems). Exceptional communication skills with the ability to bridge technical ...

Responsibilities 1. Databricks Serverless Enablement and Optimisation Assess existing workloads and determine suitability for Serverless, classic, job or interactive compute based on duration, utilisation, SLA, concurrency, performance and cost. Enable and configure Serverless for appropriate jobs, SQL workloads, notebooks, analytical processing and data pipelines. Establish workload-placement guidance, including when ...

Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified ...