17 of 17 Contract SLA Jobs in London

Azure DevOps, or equivalent Stakeholder & Vendor Engagement Build strong relationships with internal teams, government departments, citizens, and suppliers Manage third-party delivery performance and SLA adherence Communicate effectively with both technical and non-technical stakeholders to drive transparency and consensus Innovation & Continuous Improvement Promote continuous improvement, learning, and feedback across ...

stakeholders. Analyse delivery progress, risks, dependencies, KPIs, and operational trends. Produce AWS cloud cost reporting , including forecasting, usage analysis, and optimisation insight. Support KPI, SLA, and performance framework definition and monitoring. Ensure data quality, consistency, and integrity across reporting sources. Automate reporting processes to improve efficiency. Present insights clearly ...

Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £460 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong knowledge of ITIL, experience ...

Junior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £410 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Junior Service Delivery Manager with good knowledge ...

ready. Obligations Tracking: Maintain a central Contract Obligations Tracker to ensure every deliverable promised in an SoW is monitored and reported. Account Operations & Governance SLA & KPI Management: Gather and analyse KPI data, monitoring performance against SLAs and providing detailed monthly rationale for service reviews including RAID log management. Governance Support ...

build resilient consumer services for transformation and enrichment. Engineer data models and routing mechanisms for multi-tenant observability while ensuring data lineage, quality, and SLA adherence across streaming layers. Integrate processed telemetry into Splunk for dashboards, visualization, alerting, and analytics to achieve Observability Level 4 (proactive insights) . Implement schema ...

energy-efficiency, cost-optimisation, and emergency preparedness initiatives. Supervise CE audits, risk assessments, and compliance activities. Provide clear reporting across power, temperature, humidity, and SLA performance. Champion team knowledge sharing and operational best practices. Required Experience 4+ years in data center or critical-environment operations (or 3+ years with relevant ...

service desk system perform initial triage of all calls and assign to correct team Take ownership of and resolve calls in line with service level agreement(s). Identify problems, log problem records and communicate appropriately. Log changes, providing adequate information and ensuring change records are kept up to date. ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...

execute changes across the product roadmap. Bring structure and pace to fast-moving, ambiguous problems Own program delivery and ensure KPI's and SLA's to deliver impact. Experience & Skills Experience in management consulting or experience in the aviation industry Experience in driving adoption and managing change management within ...

Service Delivery Director - ITIL, CSAT, SLA, SC Clearance Up to £600 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge of ITIL, experience ...

Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £550 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Senior Service Delivery Manager with excellent knowledge of ITIL ...

We are recruiting for a Break Fix Engineer for a leading IT Service provider based in London (EC1) The role: Break fix server engineer working on HP, Dell and IBM servers, Server provisioning, Rack, stack ...

cutover planning Lead UAT, defect management and formal sign-off Coordinate internal stakeholder input at each stage Manage supplier performance against MSA, SoW and SLA commitments Control change requests and prevent scope drift Maintain structured risk, issue and decision logs Provide clear governance reporting to ExCo and Board Manage service … 8+ years delivering CRM, membership platform or SaaS transformation programmes Strong client-side Project Management experience Demonstrable experience operating within MSA/SoW/SLA contractual frameworks Commercially astute, with experience managing fixed-price and time-and-materials risk Comfortable operating at Executive and Board level Membership, education ...

cross-supplier dependency registers Lead UAT, formal sign-off and data migration planning Coordinate internal stakeholders and manage supplier performance against MSA, SoW and SLA Control change requests, manage risks and maintain issue logs Provide structured reporting to ExCo and Board Ensure smooth transition into BAU support Experience Required: 8+ … years delivering CRM, membership platform or SaaS transformation programmes Strong client-side project management experience Experience working within MSA, SoW and SLA frameworks Commercially literate with experience managing fixed price and time-and-materials risk Comfortable operating at Board level Membership, education or not-for-profit experience – desirable If this ...