3 of 3 Contract SLA Jobs in London

patterns Ability to interpret client contracts and SLAs and translate them into operational and technical delivery requirements Proven ability to identify, troubleshoot, and remediate SLA breaches , including implementing technical and process-based mitigations Hands-on responsibility for creating, reviewing, and maintaining operational runbooks, architecture diagrams, and service documentation Demonstrated experience ...

Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating ...

wide variety of tasks where each area can be busy at different times. The ability to multi task and prioritise workloads efficiently to ensure SLA's are met and all required work is completed to a high standard. Experience & Skills A Level educated (or equivalent), with some exposure or interest ...