4 of 4 Contract Ticket Management Jobs in London

support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment. Key Responsibilities Manage and resolve ITSM tickets, including incident resolution … client-facing onsite environment Skills & Experience Required Strong hardware and software troubleshooting skills Experience with PC imaging, deployment, and installation Proven ITSM/ticket management experience (e.g., ServiceNow) Experience supporting Windows-based environments Strong knowledge of mobile device support (iOS and Android) Experience supporting video conferencing tools (e.g. ...

Active Directory user and group administration. Microsoft Entra ID (Azure Active Directory). Developing and following operational procedures Microsoft Intune device management. User account management, password resets and access provisioning. Joiners, Movers and Leavers processes. Troubleshooting Wi-Fi, LAN and network connectivity issues. Printer support and troubleshooting. Strong experience … working within a ticket management system. Excellent troubleshooting and problem-solving skills. Experience escalating incidents appropriately while maintaining ownership of tickets. Strong communication and customer service skills. The Service Desk Engineer is required onsite in Central London, 5 days a week. Apply now to speak with VIQU ...

potential. Key Responsibilities Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. … Androids) and other desktop peripherals. Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training ...

potential. Key Responsibilities Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. … Androids) and other desktop peripherals. Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training ...