Firmstep Business Analyst
- Hiring Organisation
- Essential Employment
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £25.57 per hour
25.57ph PAYE The reference number is: 000B 3A1D/1 The successful candidate will play a key role in delivering a wide range of analysis and solution-design activities that support a complex Digital Transformation Programme. They will research and analyse statistical data, map customer journeys, design and document … process maps into clear, structured user stories. The successful candidate will collate detailed service requirements through interviews, document reviews, workshops, surveys, site visits, workflow analysis and scenario planning. They will identify opportunities to improve resident experience by developing customer journey maps, facilitating focus groups and involving residents directly ...