3 of 3 Contract ITSM Jobs in Manchester

/certificates). Implementing and evidencing IT controls (access, change, logging/monitoring, backup/restore testing) with audit-ready documentation. Operating within formal ITSM and change control (incident/problem/change) with risk-based change assessment. Strong documentation, evidence discipline and stakeholder communication. Desirable Engineering controls mapped ...

traces, events) Ability to analyse telemetry data to identify performance bottlenecks, availability risks, and system anomalies Ability to integrate Dynatrace, Grafana or Splunk with ITSM tools (such as ServiceNow) and CI/CD pipelines for proactive monitoring Have good problem-solving abilities with a systematic approach to diagnosing complex technical … good experience of using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...