3 of 3 Contract ITSM Jobs in Manchester

services (e.g. Network) Review and redesign integration patterns involving Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other asset pipelines. Ensure designs comply with ITSM practices (Incident, Change, Problem, Request) and support operational processes. Align CMDB data structures to our client's Metamodel, EA standards, and post cyber incident requirements. … impacting CMDB launch targets. Ensure integration patterns support resiliency, failover, and end to end reconciliation. Required Experience & Skills Architecture & Technical Skills Proven experience architecting ITSM platforms (Helix preferred, ServiceNow or similar acceptable). Deep understanding of CMDB design, data modelling, discovery, reconciliation, and multi source CI ingestion. Familiarity with ...

IT Service Management Architect - BMC Helix implementation (inc. CMDB) - Retail Outstanding contract opportunity to join this global, infamous and well-loved retailer on a contract basis as an ITSM Technology Architect to deliver the design and implementation of BMC Helix and associated CMDB, across the business. You'll need … following skills and experience: Extensive experience architecting service management tooling including automation Experience of implementing BMC Helix ITSM tool and associated CMDB Experience working within the retail sector Experience decommissioning Legacy ITSM tools Experience aligning with enterprise architecture governance and compliance in global corporations Strong stakeholder management skills, particularly with ...

service management platform Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models Ensure alignment with enterprise architecture standards, governance, and ITSM best practice Support service taxonomy, dependency mapping, and service-centric operating models Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners … Translate architecture into clear guidance to support delivery and go-live readiness Essential Skills & Requirements: Proven experience architecting ITSM/Service Management platforms (Helix, ServiceNow, or similar) Strong understanding of CMDB design, data models, and multi-source integrations Solid grounding in ITIL and service management operating models Experience working within ...