First Line Analyst (L2)
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £13.00 - £17.00 per hour
within a rotating shift environment covering 07:00 - 19:00) Rate : A per hour rate, in-scope IR35,of £13.45 / hr PAYE OR £17.45hr (via a Hays approved umbrella company) Key Responsibilities Provide first-line technical support to customers via phone, email, and ticketing systems. Investigate, diagnose … supporting Windows operating systems and Microsoft applications. Knowledge of Active Directory, account administration, password resets, and user management. Understanding of networking fundamentals including TCP / IP, DNS, DHCP, and connectivity troubleshooting. Experience using IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. ...