IT Service Delivery Manager
- Hiring Organisation
- Opus Recruitment Solutions
- Location
- Newcastle upon Tyne, Tyne & Wear, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £37000 - £55000/annum
Identify opportunities to improve service quality, operational efficiency, monitoring, and alerting capabilities. Drive Continuous Service Improvement (CSI) initiatives to reduce incident volumes and improve customer experience. Support the implementation of process enhancements, automation, and best practice service management methodologies. Change & Transition Management Partner with delivery and project teams … transition of new services and applications into live operations. Ensure service readiness processes are followed and operational support requirements are clearly defined. Required Skills & Experience Proven experience in a Service Manager, IT Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management principles ...