Desktop support Engineers (Level 2)
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Bangor, Gwynedd, Wales, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £14.90 - £19.33 per hour
efficiently and professionally Initiate automated builds and post-login configurations for laptops Coordinate hardware repairs via defined warranty processes Maintain accurate system records in ServiceNow and follow strict processes Conduct proactive desk and meeting room checks to ensure availability Provide meeting room support and fault diagnosis Escalate issues or risks … desktop support/IT support roles (2nd line/T2 level) Strong knowledge of hardware installation, troubleshooting, and repair coordination Familiarity with ticketing systems (ServiceNow preferred) Ability to follow defined processes, scripts, and policies Excellent customer service and communication skills Ability to work independently as well as part ...