2 of 2 Contract ITSM Jobs in the North West

experience across IT infrastructure, networks, telephone systems and end-user computing, ideally within a multi-site organisation. You will also have experience in IT service management, supplier and contract management, cyber security, disaster recovery and project delivery. A good understanding of Microsoft 365, Azure, PowerApps and Power BI, alongside knowledge ...

reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk analysts (L1/L2) Promote automation and digital tools … adoption of digital channels Use insights and metrics to drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM ...