11 of 11 Contract ITSM Jobs in the North West

further improvement opportunities Continuously evolve enablement strategies based on user needs Experience/Skills/Knowledge/Qualifications: Essential: Experience in IT Service Delivery, ITSM, or Business Change Strong Microsoft 365 knowledge (SharePoint, Teams, Copilot, ChatGPT, Power Platform) Experience with automation tools (Power Automate, Power Apps, Power BI, Chatbots) Experience ...

simple, user-friendly way Strong organisational and coordination skills Confident engaging with both technical teams and business users Skills & Experience - Desirable Awareness of IT service management (ITIL) concepts Experience with Power Platform tools (Power Automate, Power Apps, Power BI) Experience creating digital learning content (videos, guides, knowledge articles) Familiarity with ...

/certificates). Implementing and evidencing IT controls (access, change, logging/monitoring, backup/restore testing) with audit-ready documentation. Operating within formal ITSM and change control (incident/problem/change) with risk-based change assessment. Strong documentation, evidence discipline and stakeholder communication. Desirable Engineering controls mapped ...

skills and ability to lead technical discussions on-site. Desirable * Experience in secure or regulated environments (defence, government, critical national infrastructure). * Knowledge of ITSM processes (ServiceNow or similar). * Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). * Certifications such as CCNA/CCNP, CompTIA Network+/ ...

assuring end-to-end IT services delivered in partnership with a third-party provider. The role: Lead the design and implementation of IT service management processes. Define end-to-end service models across internal teams and third parties. Ensure outsourced providers deliver scalable, compliant service designs. Establish governance frameworks (SLAs ...

Required Experience: 5+ years of ServiceNow experience Strong ServiceNow Performance Analytics and Reporting expertise Experience with Analytics Workspace and dashboard development Strong understanding of ITSM processes and ITIL best practices Excellent stakeholder management and communication skills Experience delivering KPI frameworks and executive reporting Preferred: Experience with Predictive Analytics or Predictive ...

postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure … customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service ...

data migration in enterprise IT transformation programmes where ServiceNow is the main platform . Hands-on experience with ServiceNow as target platform (TPSM/ITSM preferred). Excellent knowledge of Import Sets, Transform Maps, and ServiceNow data models . Strong ETL, SQL, data quality , and reconciliation experience . Proven experience ...

traces, events) Ability to analyse telemetry data to identify performance bottlenecks, availability risks, and system anomalies Ability to integrate Dynatrace, Grafana or Splunk with ITSM tools (such as ServiceNow) and CI/CD pipelines for proactive monitoring Have good problem-solving abilities with a systematic approach to diagnosing complex technical … good experience of using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...