3 of 3 Contract SLA Jobs in the North of England

metrics (e.g., burndown charts, defect rates) to inform decisions Commercial & Financial Awareness Experience managing project budgets, forecasting, and ROI Familiarity with vendor management and SLA oversight Key Attributes Proactive and decisive, with the ability to work under pressure Comfortable making decisions with limited information Strong problem-solving mindset Results-driven ...

Responsibilities/Duties Key responsibilities of the role include, but are not restricted to the following: Manage and monitor third party performance against key SLA's and KPI's, ensuring any contractual commitments are realised and that the appropriate remedies are implemented where appropriate. Champion the management of the Supplier ...

team. As Technical Support/Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service. The role does require an individual who has operated at Team Leader level within … team of Support Analysts, whilst ensuring high levels of customer service Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA Preparing Monthly team rotas to ensure resource is provided Assisting with Project Work and Coordination Identifying training needs and areas of improvement Ensuring that customers ...