4 of 4 Contract SLA Jobs in the North of England

tracking access and ensuring compliance Your role * Create IAM Service Design, detail TOM, Lead transition KT and Shadowing * IAM Service Leadership and Governance * KPI-SLA tracking and reporting * Continuous improvement * Stakeholder management * Risks and issues management Your skills and experience * Hybrid IAM Environment Service Leadership experience * Deep expertise across ...

achieve planned deliverables. Automation of repeat tasks to create efficiency and remove error. Troubleshoot with and support o365 andMDMteam members to achieve BAU SLA commitments. Produce working documentation/HLD re Toolset or service configuration. Involvement and leadership of new IT Infrastructure projects. Working across clients to share subject matter ...

operational stability in production environments. Lead the resolution of Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams to restore services within SLA targets. Actively participate in and lead major incident bridge calls, providing timely updates to stakeholders and clients. Ensure production incidents are managed effectively and escalated … support teams and coordinating cross-functional technical resources. Ability to work effectively in high-pressure environments and make decisions during critical incidents. Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification. Experience within enterprise application support environments. Familiarity with monitoring and observability tools such ...

support team Maintain and consistently demonstrate a good working knowledge of internal processes, practices and procedures Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's Other duties as required, including building of EUC devices (laptops … support team Maintain and consistently demonstrate a good working knowledge of internal processes, practices and procedures Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's Other duties as required, including building of EUC devices (laptops ...