2 of 2 Contract SLA Jobs in the North of England

adoption metrics, feedback loops, and continuous improvement initiatives. Mandatory Skill Microsoft Dynamics 365 Contact Centre (CC) Administration Performance Measures Process compliance, quality standards, and SLA adherence. Productivity, efficiency, and team performance indicators. Capability development metrics, including triage completion and technical test performance. ...

analysis when required Escalate complex issues to appropriate support teams, ensuring timely resolution Coordinate end-to-end with various parties for ticket closure within SLA Proactively assist customers to avoid or reduce problem recurrence Act as the designated backup for the Incident Manager when reasonably instructed Troubleshoot IT-related issues … software, applications, desktops, laptops, printers, and phones Monitor alerts related to infrastructure components Follow established processes and procedures Closely monitor and meet ticket SLA targets Demonstrate effective time and task management, with flexibility and creativity in handling tasks Your Profile Essential Skills/Knowledge/Experience Must be Security Cleared ...