11 of 11 Contract SLA Jobs in the North of England

processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead ITSM processes including Incident, Problem, Change and Service Request Management Ensure SLA and KPI targets are defined, monitored and achieved Chair CAB meetings and oversee change governance Drive service improvement initiatives and CSI plans ...

Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement click apply for full job details ...

/to be across incident, problem, change and vulnerability management; support CAB documentation and communication. Benefits and reporting: quantify risk reduction, SLA improvements and user impact; maintain dashboards for stakeholders. Must Have Skills & Experience 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices ...

preparation * Map as-is/to-be processes across incident, problem, change, and vulnerability management * Support CAB documentation and stakeholder communications * Quantify risk reduction, SLA improvements, and user impact * Maintain reporting dashboards demonstrating measurable value Skills and Experience: * 5+ years' Business Analyst experience within FSI, network, or security programmes * Strong ...

operations while driving continuous improvement through Zendesk reporting and analytics. Key responsibilities include: Leading and overseeing the Customer Service team to ensure KPI and SLA targets are consistently achieved Monitoring and analysing performance using Zendesk reporting tools (response times, resolution times, CSAT, etc.) Managing and optimising Zendesk workflows and automations ...

Priorities Dual-Stack Support: Strong Oracle focus, but you'll need to navigate SQL Server environments. High Volume: Incident/Change heavy. Efficiency and SLA adherence are the top metrics. Legacy & Modern: You'll be managing everything from aging hardware to Enterprise Cloud Infrastructure. Continuous Improvement: They want 'waste reduction ...

WSSI reporting • Produce finance dashboards including cash flow reporting and management accounts summaries • Develop warehouse/operations reporting including picking & packing KPIs, employee utilisation, SLA compliance and pick heat maps • Work with stakeholders to refine KPIs and ensure dashboards are intuitive and performance-optimised Requirements: • Experience working with ERP/ ...

triage vulnerability scan findings Execute ESXi patching and vCenter upgrades Apply security hardening across hosts and clusters Reduce critical and high-risk exposure within SLA Drive remediation activity across infrastructure and security teams Required: Strong enterprise VMware experience (ESXi, vCenter, vSphere) Proven delivery of vulnerability remediation programmes Deep knowledge ...

Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. ...

Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote … Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL ...

Job title: Contracts Administrator Location: Manchester - hybrid Contract Length: 6 months Randstad Sourceright is proud to support a global leader in Digital Services to recruit a Contracts Administrator. Job Role The Co-ordination team is ...