SLA Contracts in the North of England

Service Level Agreement (SLA)
England > North of England

The table below provides summary statistics for contract job vacancies advertised in the North of England requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 18 July 2025, comparing them to the same period in the previous two years.

6 months to
18 Jul 2025
Same period 2024 Same period 2023
Rank 116 70 71
Rank change year-on-year -46 +1 +18
Contract jobs citing SLA 56 117 146
As % of all contract jobs advertised in the North of England 1.47% 2.53% 2.69%
As % of the Quality Assurance & Compliance category 9.71% 17.89% 18.60%
Number of daily rates quoted 16 27 27
10th Percentile £150 £156 £111
25th Percentile £212 £296 £131
Median daily rate (50th Percentile) £288 £493 £350
Median % change year-on-year -41.63% +40.86% +52.17%
75th Percentile £475 £582 £475
90th Percentile £501 £586 £575
England median daily rate £375 £350 £315
% change year-on-year +7.14% +11.11% -3.08%
Number of hourly rates quoted 14 17 26
10th Percentile £18.87 - £14.08
25th Percentile - £10.95 £17.56
Median hourly rate £22.14 £11.20 £30.65
Median % change year-on-year +97.77% -63.47% +75.14%
75th Percentile - £17.72 £43.75
90th Percentile - £18.17 £48.76
England median hourly rate £22.14 £15.34 £18.23
% change year-on-year +44.33% -15.83% +8.16%

All Quality Assurance and Compliance Skills
North of England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in the North of England.

Contract vacancies with a requirement for quality assurance or compliance skills 577 654 785
As % of all contract IT jobs advertised in the North of England 15.17% 14.15% 14.46%
Number of daily rates quoted 402 371 448
10th Percentile £268 £310 £300
25th Percentile £375 £404 £400
Median daily rate (50th Percentile) £469 £488 £500
Median % change year-on-year -3.79% -2.50% +8.11%
75th Percentile £575 £581 £588
90th Percentile £650 £650 £650
England median daily rate £500 £520 £534
% change year-on-year -3.85% -2.62% +1.71%
Number of hourly rates quoted 31 63 48
10th Percentile £13.50 - £16.51
25th Percentile - £10.95 £18.63
Median hourly rate £22.14 £11.88 £31.27
Median % change year-on-year +86.36% -62.01% +35.96%
75th Percentile £35.82 £21.88 £43.94
90th Percentile £71.45 £47.75 £49.52
England median hourly rate £31.76 £25.00 £42.50
% change year-on-year +27.04% -41.18% +63.46%

SLA
Job Vacancy Trend in the North of England

Job postings citing SLA as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for SLA in the North of England

SLA
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing SLA in the North of England.

Daily rate trend for SLA in the North of England

SLA
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing SLA in the North of England over the 6 months to 18 July 2025.

Daily rate histogram for SLA in the North of England

SLA
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing SLA in the North of England.

Hourly rate trend for SLA in the North of England

SLA
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the North of England region over the 6 months to 18 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +2 31 £251 -24.66% 20
North West -49 24 £325 -38.10% 54
North East -4 1 - - 6
SLA
England

SLA
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.14%) Exchange Server 2010
1 4 (7.14%) Microsoft Exchange
1 4 (7.14%) Skype for Business
2 3 (5.36%) SharePoint
3 2 (3.57%) IIS
Cloud Services
1 6 (10.71%) Google Workspace
1 6 (10.71%) Microsoft 365
2 1 (1.79%) Azure
2 1 (1.79%) Entra ID
Communications & Networking
1 6 (10.71%) Wireless
2 4 (7.14%) PSTN
2 4 (7.14%) Skype
2 4 (7.14%) SMTP
3 2 (3.57%) DHCP
3 2 (3.57%) DNS
4 1 (1.79%) Firewall
Database & Business Intelligence
1 1 (1.79%) Oracle Database
1 1 (1.79%) RDBMS
1 1 (1.79%) Relational Database
Development Applications
1 2 (3.57%) JIRA
1 2 (3.57%) Postman
General
1 17 (30.36%) Social Skills
2 15 (26.79%) Inclusion and Diversity
3 14 (25.00%) Police
4 6 (10.71%) Organisational Skills
4 6 (10.71%) Public Sector
5 5 (8.93%) Telecoms
6 4 (7.14%) Analytical Skills
7 3 (5.36%) Finance
8 2 (3.57%) Banking
8 2 (3.57%) Documentation Skills
9 1 (1.79%) Back Office
9 1 (1.79%) Financial Institution
9 1 (1.79%) Front Office
9 1 (1.79%) Investment Banking
Job Titles
1 26 (46.43%) Analyst
2 17 (30.36%) Support Analyst
3 7 (12.50%) Support Technician
4 6 (10.71%) Service Analyst
5 5 (8.93%) Administrator
5 5 (8.93%) Service Desk Analyst
6 4 (7.14%) Collaboration Engineer
6 4 (7.14%) Desktop Support
6 4 (7.14%) Field Engineer
7 3 (5.36%) Deskside Analyst
7 3 (5.36%) Deskside Support
7 3 (5.36%) Deskside Support Analyst
7 3 (5.36%) Exchange Engineer
7 3 (5.36%) Technology Support Analyst
8 2 (3.57%) IT Administrator
8 2 (3.57%) Network Manager
8 2 (3.57%) Network Operations Manager
8 2 (3.57%) Operations Manager
8 2 (3.57%) VMWare Administrator
8 2 (3.57%) Wintel Administrator
Miscellaneous
1 4 (7.14%) Blackberry
1 4 (7.14%) Handset
1 4 (7.14%) Management Information System
2 3 (5.36%) Data Protection Act
2 3 (5.36%) Enterprise Software
3 1 (1.79%) Data Centre
3 1 (1.79%) Onboarding
3 1 (1.79%) Virtual Team
Operating Systems
1 14 (25.00%) Windows
2 11 (19.64%) Windows 10
3 6 (10.71%) Windows Server 2019
4 4 (7.14%) Android
5 3 (5.36%) Windows Server
6 2 (3.57%) Windows Server 2012
6 2 (3.57%) Windows Server 2016
7 1 (1.79%) Linux
Processes & Methodologies
1 20 (35.71%) Service Management
2 17 (30.36%) Customer Service
3 15 (26.79%) Problem-Solving
4 14 (25.00%) Decision-Making
4 14 (25.00%) Information Security
4 14 (25.00%) ITIL
4 14 (25.00%) Performance Measurement
5 7 (12.50%) Problem Management
6 6 (10.71%) ITSM
6 6 (10.71%) Performance Tuning
6 6 (10.71%) Proactive Monitoring
7 5 (8.93%) Continuous Improvement
8 4 (7.14%) Change Management
8 4 (7.14%) Performance Monitoring
8 4 (7.14%) Resource Allocation
8 4 (7.14%) Root Cause Analysis
8 4 (7.14%) Workflow
9 3 (5.36%) Data Analysis
9 3 (5.36%) Incident Management
9 3 (5.36%) Service Delivery
Programming Languages
1 1 (1.79%) SQL
Qualifications
1 14 (25.00%) Security Cleared
2 10 (17.86%) SC Cleared
3 7 (12.50%) DBS Check
Quality Assurance & Compliance
1 6 (10.71%) GDPR
2 1 (1.79%) Accessibility
2 1 (1.79%) ISO/IEC 27001
2 1 (1.79%) NEBOSH
2 1 (1.79%) PCI DSS
2 1 (1.79%) PMO
System Software
1 7 (12.50%) Active Directory
2 2 (3.57%) Hyper-V
2 2 (3.57%) Virtual Machines
2 2 (3.57%) VMware ESXi
2 2 (3.57%) VMware Infrastructure
3 1 (1.79%) Oracle RAC
3 1 (1.79%) Virtual Desktop
Systems Management
1 6 (10.71%) SmoothWall
2 2 (3.57%) Microsoft Clustering
2 2 (3.57%) NetApp OnCommand
2 2 (3.57%) vCenter Server
2 2 (3.57%) vMotion
2 2 (3.57%) WSUS
3 1 (1.79%) Data Guard
3 1 (1.79%) Grafana
3 1 (1.79%) Prometheus
3 1 (1.79%) SCCM
3 1 (1.79%) Single Sign-On
Vendors
1 11 (19.64%) Microsoft
2 6 (10.71%) Google
2 6 (10.71%) ServiceNow
3 4 (7.14%) Clearswift
3 4 (7.14%) Ribbon
4 2 (3.57%) Snow
4 2 (3.57%) VMware
5 1 (1.79%) Dell
5 1 (1.79%) HP
5 1 (1.79%) IBM
5 1 (1.79%) Oracle
5 1 (1.79%) Spiceworks