1 of 1 Contract Customer Service Jobs in Nottingham

We are recruiting for a motivated and customer-focused First Line Analyst for a leading IT service provider based in Nottingham. You’ll be part of a team of six analysts handling around 1000 calls and 700 emails per month, supporting end users and ensuring incidents are logged, managed, and resolved efficiently. Training will take place on-site … of contact wherever possible. Perform queue management and take switchboard overflow calls when needed. Collaborate closely with your teammates to ensure a consistent, high-quality service. Skills & Experience Excellent customer service and communication skills (verbal and written). Strong call control and professionalism under pressure. Ability to handle conflict and adapt to change. A team player who contributes More ❯