Customer Service Contracts in Nottingham

Customer Service
Nottinghamshire > Nottingham

The table below provides summary statistics for contract job vacancies advertised in Nottingham requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 30 July 2025, comparing them to the same period in the previous two years.

6 months to
30 Jul 2025
Same period 2024 Same period 2023
Rank 18 7 21
Rank change year-on-year -11 +14 -7
Contract jobs citing Customer Service 6 15 13
As % of all contract jobs advertised in Nottingham 4.69% 12.10% 5.73%
As % of the Processes & Methodologies category 6.06% 15.46% 6.77%
Number of daily rates quoted 5 2 4
10th Percentile - £166 £126
25th Percentile £111 £190 £141
Median daily rate (50th Percentile) £190 £237 £343
Median % change year-on-year -19.92% -30.73% -37.73%
75th Percentile £210 £291 £538
90th Percentile £425 £319 £539
Nottinghamshire median daily rate £195 £237 £343
% change year-on-year -17.81% -30.73% -8.67%
Number of hourly rates quoted 1 12 5
10th Percentile - £12.45 £10.00
25th Percentile - £12.74 £10.75
Median hourly rate £16.35 £13.51 £11.80
Median % change year-on-year +21.02% +14.49% +21.15%
75th Percentile - £14.72 £13.16
90th Percentile - £14.97 £17.26
Nottinghamshire median hourly rate £16.35 £13.51 £11.80
% change year-on-year +21.02% +14.49% +21.15%

All Process and Methodology Skills
Nottingham

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Nottingham.

Contract vacancies with a requirement for process or methodology skills 99 97 192
As % of all contract IT jobs advertised in Nottingham 77.34% 78.23% 84.58%
Number of daily rates quoted 60 58 151
10th Percentile £190 £256 £290
25th Percentile £391 £363 £450
Median daily rate (50th Percentile) £458 £500 £525
Median % change year-on-year -8.50% -4.76% -
75th Percentile £545 £569 £700
90th Percentile £590 £613 £745
Nottinghamshire median daily rate £458 £500 £525
% change year-on-year -8.50% -4.76% -
Number of hourly rates quoted 12 13 11
10th Percentile £15.12 £12.47 £10.75
25th Percentile £15.86 £12.75 £12.48
Median hourly rate £17.87 £13.52 £21.52
Median % change year-on-year +32.17% -37.16% +0.07%
75th Percentile - £14.72 £70.00
90th Percentile - £15.20 £88.75
Nottinghamshire median hourly rate £15.12 £13.54 £27.50
% change year-on-year +11.67% -50.76% +27.91%

Customer Service
Job Vacancy Trend in Nottingham

Job postings citing Customer Service as a proportion of all IT jobs advertised in Nottingham.

Job vacancy trend for Customer Service in Nottingham

Customer Service
Contractor Daily Rate Trend in Nottingham

3-month moving average daily rate quoted in jobs citing Customer Service in Nottingham.

Daily rate trend for Customer Service in Nottingham

Customer Service
Daily Rate Histogram in Nottingham

Daily rate distribution for jobs citing Customer Service in Nottingham over the 6 months to 30 July 2025.

Daily rate histogram for Customer Service in Nottingham

Customer Service
Contractor Hourly Rate Trend in Nottingham

3-month moving average hourly rates quoted in jobs citing Customer Service in Nottingham.

Hourly rate trend for Customer Service in Nottingham

Customer Service
Co-occurring Skills and Capabilities in Nottingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (50.00%) Microsoft Excel
1 3 (50.00%) Microsoft Office
Business Applications
1 1 (16.67%) Sprinklr
Cloud Services
1 1 (16.67%) Azure
1 1 (16.67%) Microsoft 365
1 1 (16.67%) SaaS
Communications & Networking
1 1 (16.67%) LAN
1 1 (16.67%) WLAN
Development Applications
1 1 (16.67%) JIRA
General
1 4 (66.67%) Social Skills
2 1 (16.67%) Documentation Skills
Job Titles
1 3 (50.00%) Analyst
2 2 (33.33%) 1st Line Support
2 2 (33.33%) 1st Line Support Analyst
2 2 (33.33%) First Line Help Desk Analyst
2 2 (33.33%) First Line Help Desk Support
2 2 (33.33%) Help Desk Analyst
2 2 (33.33%) Help Desk Support
2 2 (33.33%) Help Desk Support Analyst
3 1 (16.67%) 2nd Line Support
3 1 (16.67%) 2nd Line Support Analyst
3 1 (16.67%) Consultant
3 1 (16.67%) Implementation Consultant
3 1 (16.67%) IT Engineer
3 1 (16.67%) IT Support
3 1 (16.67%) IT Support Engineer
3 1 (16.67%) Rollout Engineer
3 1 (16.67%) Support Analyst
3 1 (16.67%) Support Engineer
Libraries, Frameworks & Software Standards
1 1 (16.67%) HTML
Miscellaneous
1 1 (16.67%) Enterprise Software
1 1 (16.67%) iPhone
1 1 (16.67%) Onboarding
1 1 (16.67%) Virtual Team
Operating Systems
1 1 (16.67%) Apple iOS
1 1 (16.67%) Windows
Processes & Methodologies
1 3 (50.00%) Active Listening
1 3 (50.00%) Problem-Solving
2 2 (33.33%) ITSM
3 1 (16.67%) Analytics
3 1 (16.67%) API Integration
3 1 (16.67%) CRM
3 1 (16.67%) Customer Experience
3 1 (16.67%) Mobile Device Management
Programming Languages
1 1 (16.67%) JavaScript
1 1 (16.67%) SQL
System Software
1 1 (16.67%) Active Directory
Systems Management
1 1 (16.67%) Microsoft Intune
Vendors
1 4 (66.67%) Microsoft
2 1 (16.67%) CyberArk
2 1 (16.67%) Genesys
2 1 (16.67%) ServiceNow