3 of 3 Contract ITSM Jobs in Nottinghamshire

Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with the Service Desk on initiatives, Ensuring Digital ...

ensuring every call and email is handled with care and efficiency. Key Responsibilities: Manage incoming calls and emails via Genesys, logging incidents into our ITSM system. Aim for first-contact resolution by capturing accurate data and following established processes. Maintain the team's knowledge base by updating existing articles ...

We are recruiting for a motivated and customer-focused First Line Analyst for a leading IT service provider based in Nottingham. You’ll be part of a team of six analysts handling around 1000 calls ...