1 of 1 Contract Documentation Skills Jobs in Portsmouth

provisions of all MOUs and OLAs, particularly response and resolution targets Manage service performance against agreed KPIs and other service metrics Maintain accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service … customers as necessary Provide clear, accurate communication with customers, internal teams, and suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment ...