will be doing: Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system. Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met. Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary. Troubleshoot and support hardware, software, networking, and user access issues. Administer user accounts, permissions More ❯
and troubleshoot telecoms and data network equipment (SDH, PDH, Microwave, LAN/WAN/IP). Support first-line assurance activities on a 24/7 basis, adhering to SLA targets. Complete project documentation, monitor progress, and escalate risks as required. Recommend improvements and cost reductions while maintaining quality and safety standards. Requirements: Proven experience in telecom/network installation More ❯
DC Chargers, and IP networks. Cisco + Alcatel product experience, LAN/WAN and MPLS. Providing first-line field support (24x7/on-call rota), and routine maintenance within SLA targets. Installation + commissioning of Telecoms Network equipment. Complete project documentation and communicate progress. Ensuring Health & Safety and quality compliance when working on site. Working Hours: 9:00 AM More ❯
DC Chargers, and IP networks. Cisco + Alcatel product experience, LAN/WAN and MPLS. Providing first-line field support (24x7/on-call rota), and routine maintenance within SLA targets. Installation + commissioning of Telecoms Network equipment. Complete project documentation and communicate progress. Ensuring Health & Safety and quality compliance when working on site. Working Hours: 9:00 AM More ❯
