1 of 1 Contract Incident Management Jobs in South Wales

Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by: Providing second-line mobile site engineering support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting … with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers. Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations More ❯