2 of 2 Contract Customer Insight Jobs in the South West

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

Instructions for Continued Airworthiness (ATA 32 - landing gear, wheels, and brakes), capturing design changes and ensuring documentation accuracy. Beyond publication, you will provide lifecycle support to operators through daily customer interaction, problem-solving, and maintaining operational continuity. You will also contribute to core manuals including the Aircraft Maintenance Manual (AMM) and Trouble Shooting Manual (TSM). Role : Technical Data … for Aircraft Maintenance Manuals (AMM) and Trouble Shooting Manuals (TSM) for landing gear systems. Analyse design inputs to assess impact on manuals; plan, verify, and incorporate source data. Provide customer responses via technical request tools, ensuring compliance with policies and procedures. Oversee subcontracted authoring activities, leading review meetings and ensuring delivery to time, cost, and quality targets. Deliver updates … adherence to safety rules, quality processes, and documentation guidelines. Drive continuous improvement in processes, tools, and documentation methods. Represent the team in internal/external meetings and networks, providing customer insights. Hold or work towards authorisation to validate technical data outputs. With experience, take on additional responsibilities such as customer interface for technical data, coordinating key documentation subjects More ❯