2 of 2 Contract Customer Service Jobs in Southampton

Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service … and resolve tickets within ServiceNow, adhering to ITIL practices. Maintain accurate documentation and records of incidents, resolutions, and system changes. Provide clear, professional communication to end-users, ensuring exceptional customer experience. Manage workload independently while maintaining high productivity and efficiency. Skills & Experience Strong general understanding of IT principles (networks, hardware, domains). Working knowledge of leading software packages (Microsoft … Experience with Microsoft SCCM (advantageous). Knowledge of ITIL framework and prior experience in an ITIL-aligned environment. Proficiency in ServiceNow or similar ticketing systems. Excellent communication, interpersonal, and customer-facing skills. More ❯

About the role As a technician 2, we are seeking a reliable and security-cleared Laptop Deployment Engineer to support a customer rollout of new Windows 11 laptops across multiple UK sites. The engineer will follow a structured deployment script provided by the customer to ensure consistent handover and setup of devices for end users. This role involves … may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Location: 1st week in Southampton and then move to Portsmouth Airport Service Road, Portsmouth Working Hours: 9:00 AM to 5:30 PM Contract Duration: 20th October 2025 till 21st November 2025 R oles and Responsibilities: Follow a customer-provided … Maintain accurate records of completed deployments and escalate any issues. Travel between designated sites (Southampton, Portsmouth, Kidlington) as per project schedule. Submit required documentation for additional vetting if needed (customer will expedite processing). Adhere to all site-specific security protocols and professional standards. Other stuff we're potentially looking for: Valid Security Clearance (SC) is mandatory. Experience in More ❯