1 of 1 DemandTrendContract Windows Jobs in Sunderland

kept updated. Support routine IT tasks such as user account setup, system access requests, and profile management. Provide technical assistance for Office 365 applications (Outlook, Excel, Word, Teams) and Windows environments. Collaborate with colleagues across the wider IT function as well as third-party suppliers to resolve issues. Ensure all support is delivered in line with agreed service standards … ITIL processes. Candidate Requirements Previous experience in a customer service role. Basic knowledge of IT systems and troubleshooting - or strong enthusiasm to learn. Familiarity with Office 365 applications and Windows operating systems. Strong problem-solving abilities with the confidence to escalate when necessary. Excellent communication skills with the ability to provide clear, customer-friendly support. Strong time management and More ❯