User Researcher
- Hiring Organisation
- Experis
- Location
- Telford, Shropshire, West Midlands, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £300 - £400 per day
Private & Public Beta Phase. Key Responsibilities: * Work with Performance Analysts (PAs) to interpret performance data from various data sources (e.g. digital journey, support channels) Research design & experimentation * Design and run A/B tests and controlled experiments to evaluate service changes, in collaboration with the HMRC Experimentation team * Develop … hypotheses, define success metrics, and ensure statistical validity Qualitative integration & triangulation * Build processes for integrating qualitative insights with quantitative findings * Champion triangulation to ensure robust, multi-source evidence for decision-making. Reporting & communication * Produce concise weekly outputs and dashboards for senior stakeholders. * Translate complex data into clear, actionable insights ...