2 of 2 Contract ITSM Jobs in the Thames Valley

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

maintenance of technical documentation. Identify opportunities to improve processes, procedures and service delivery. Maintain accurate records of incidents, requests, problems and assets. Follow IT service management processes and organisational governance requirements. Support the implementation of technical changes, projects and service improvements. Essential Experience and Qualifications Candidates should demonstrate: Previous experience … timely manner. Good written and verbal communication skills. ITIL V3 Foundation or ITIL V4 equivalent qualification. Experience using ServiceNow or a similar IT Service Management platform. Additional Requirements Ability to work flexibly according to business and service requirements. Willingness to work occasional unsocial hours where required. Ability to work independently ...