ITSM Contracts in the Thames Valley

IT Service Management (ITSM)
South East > Thames Valley

The table below provides summary statistics for contract job vacancies advertised in the Thames Valley requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 29 August 2025, comparing them to the same period in the previous two years.

6 months to
29 Aug 2025
Same period 2024 Same period 2023
Rank 86 76 74
Rank change year-on-year -10 -2 +24
Contract jobs citing ITSM 30 49 75
As % of all contract jobs advertised in the Thames Valley 1.80% 2.19% 2.68%
As % of the Processes & Methodologies category 1.97% 2.57% 2.97%
Number of daily rates quoted 15 33 55
10th Percentile £363 £380 £188
25th Percentile £401 £458 £399
Median daily rate (50th Percentile) £425 £500 £450
Median % change year-on-year -15.00% +11.11% -
75th Percentile £500 £550 £500
90th Percentile £559 £598 £661
South East median daily rate £475 £475 £450
% change year-on-year - +5.56% -
Number of hourly rates quoted 4 1 1
10th Percentile £76.59 - -
25th Percentile £84.97 £15.22 £21.25
Median hourly rate £89.63 £16.19 £22.50
Median % change year-on-year +453.61% -28.04% -
75th Percentile - £17.16 £23.75
90th Percentile - - -
South East median hourly rate £18.82 £16.19 £22.50
% change year-on-year +16.24% -28.04% -

All Process and Methodology Skills
Thames Valley

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the Thames Valley.

Contract vacancies with a requirement for process or methodology skills 1,526 1,904 2,525
As % of all contract IT jobs advertised in the Thames Valley 91.32% 84.92% 90.28%
Number of daily rates quoted 917 1,088 1,704
10th Percentile £293 £266 £300
25th Percentile £400 £413 £413
Median daily rate (50th Percentile) £500 £513 £524
Median % change year-on-year -2.44% -2.24% +4.85%
75th Percentile £600 £625 £625
90th Percentile £675 £688 £700
South East median daily rate £500 £515 £520
% change year-on-year -2.91% -0.87% +3.85%
Number of hourly rates quoted 103 97 84
10th Percentile £14.20 £14.50 £16.30
25th Percentile £15.12 £26.03 £24.88
Median hourly rate £24.00 £58.30 £50.00
Median % change year-on-year -58.83% +16.60% +163.16%
75th Percentile £38.42 £70.18 £66.00
90th Percentile £76.30 £86.63 £74.94
South East median hourly rate £22.75 £57.35 £51.42
% change year-on-year -60.33% +11.53% +85.43%

ITSM
Job Vacancy Trend in the Thames Valley

Job postings citing ITSM as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for ITSM in the Thames Valley

ITSM
Daily Rate Trend in the Thames Valley

Contractor daily rate distribution trend for jobs in the Thames Valley citing ITSM.

Contractor daily rate distribution trend for jobs in the Thames Valley citing ITSM

ITSM
Daily Rate Histogram in the Thames Valley

Daily rate distribution for jobs citing ITSM in the Thames Valley over the 6 months to 29 August 2025.

Daily rate histogram for ITSM in the Thames Valley

ITSM
Hourly Rate Trend in the Thames Valley

Contractor hourly rate distribution trend for jobs in the Thames Valley citing ITSM.

Contractor hourly rate distribution trend for jobs in the Thames Valley citing ITSM

ITSM
Contract Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Thames Valley region over the 6 months to 29 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Berkshire -20 15 £475 -6.40% 13
Buckinghamshire +17 11 £405 +51.40% 7
Oxfordshire - 4 - - 4
ITSM
South East

ITSM
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.33%) Microsoft Exchange
Applications
1 1 (3.33%) Microsoft Office
Business Applications
1 6 (20.00%) Remedy ITSM
Cloud Services
1 1 (3.33%) Entra ID
1 1 (3.33%) Microsoft 365
1 1 (3.33%) SaaS
Communications & Networking
1 4 (13.33%) DHCP
1 4 (13.33%) DNS
1 4 (13.33%) Firewall
1 4 (13.33%) TCP/IP
1 4 (13.33%) VPN
1 4 (13.33%) Wireless
2 1 (3.33%) HTTP
2 1 (3.33%) PuTTY
2 1 (3.33%) Radio Access Network
2 1 (3.33%) WinSCP
Development Applications
1 4 (13.33%) JIRA
2 1 (3.33%) Git
2 1 (3.33%) Jenkins
2 1 (3.33%) Maven
2 1 (3.33%) Toad
General
1 13 (43.33%) Analytical Skills
2 11 (36.67%) Social Skills
3 5 (16.67%) Finance
3 5 (16.67%) Organisational Skills
3 5 (16.67%) Telecoms
4 3 (10.00%) Influencing Skills
5 2 (6.67%) Aerospace
5 2 (6.67%) Public Sector
6 1 (3.33%) Billing
Job Titles
1 6 (20.00%) Lead
1 6 (20.00%) Service Manager
2 4 (13.33%) Analyst
2 4 (13.33%) Senior
2 4 (13.33%) Service Transition Manager
2 4 (13.33%) Transition Manager
3 3 (10.00%) Change Manager
3 3 (10.00%) Service Analyst
4 2 (6.67%) Change and Release Manager
4 2 (6.67%) Developer
4 2 (6.67%) Incident Manager
4 2 (6.67%) IT Manager
4 2 (6.67%) Network Engineer
4 2 (6.67%) Programme Manager
4 2 (6.67%) Release Manager
4 2 (6.67%) Senior Analyst
4 2 (6.67%) Service Delivery Manager
4 2 (6.67%) Service Design Analyst
4 2 (6.67%) ServiceNow Developer
4 2 (6.67%) Support Engineer
Libraries, Frameworks & Software Standards
1 2 (6.67%) SOAP
1 2 (6.67%) Web Services
2 1 (3.33%) Ajax
2 1 (3.33%) CSS
2 1 (3.33%) HTML
2 1 (3.33%) REST
2 1 (3.33%) XML
Miscellaneous
1 4 (13.33%) Onboarding
2 3 (10.00%) CMDB
3 2 (6.67%) Product Ownership
4 1 (3.33%) Analytical Mindset
Operating Systems
1 6 (20.00%) Windows
2 4 (13.33%) Mac OS
3 1 (3.33%) Android
3 1 (3.33%) Unix
3 1 (3.33%) Windows 10
Processes & Methodologies
1 22 (73.33%) ITIL
2 16 (53.33%) Service Management
3 10 (33.33%) Problem-Solving
4 5 (16.67%) Acceptance Criteria
4 5 (16.67%) Continuous Improvement
4 5 (16.67%) Time Management
4 5 (16.67%) Validation
5 4 (13.33%) Computer Science
5 4 (13.33%) Decision-Making
5 4 (13.33%) IT Asset Management
5 4 (13.33%) Roadmaps
5 4 (13.33%) Service Delivery
6 3 (10.00%) Agile
6 3 (10.00%) Analytics
6 3 (10.00%) Collaborative Working
6 3 (10.00%) Configuration Management
6 3 (10.00%) Log Analytics
6 3 (10.00%) Problem Management
6 3 (10.00%) Project Management
6 3 (10.00%) Service Design
Programming Languages
1 2 (6.67%) Java
1 2 (6.67%) JavaScript
1 2 (6.67%) Python
1 2 (6.67%) SQL
2 1 (3.33%) Shell Script
Qualifications
1 13 (43.33%) Security Cleared
2 11 (36.67%) SC Cleared
3 4 (13.33%) A+ Certification
3 4 (13.33%) Degree
3 4 (13.33%) Microsoft Certification
4 2 (6.67%) Cisco Certification
4 2 (6.67%) DV Cleared
4 2 (6.67%) ITIL Certification
Quality Assurance & Compliance
1 4 (13.33%) GDPR
2 3 (10.00%) SLA
3 2 (6.67%) ISO 9001
3 2 (6.67%) ISO/IEC 20000
3 2 (6.67%) ISO/IEC 27001
System Software
1 2 (6.67%) VMware ESXi
2 1 (3.33%) Active Directory
Systems Management
1 2 (6.67%) vCenter Server
Vendors
1 24 (80.00%) ServiceNow
2 6 (20.00%) Microsoft
2 6 (20.00%) Remedy
3 4 (13.33%) CheckPoint
3 4 (13.33%) Cisco
3 4 (13.33%) Palo Alto
4 3 (10.00%) BMC
5 1 (3.33%) CA Agile Central
5 1 (3.33%) CyberArk
5 1 (3.33%) Dynatrace
5 1 (3.33%) Snow
5 1 (3.33%) Splunk