7 of 7 Contract Service Delivery Jobs in the Thames Valley

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

Service Operations Manager - SC Cleared We are seeking an experienced Service Operations Manager to take ownership of day-to-day service management across a complex, multi-supplier IT environment. This is a key operational role, responsible for ensuring services are delivered effectively, consistently and to a high … standard. You will work across Service Desk, End User Compute, technical teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute, regional teams ...

seeking an experienced Change, Release & Service Introduction Manager to own and govern the Change Enablement, Release Management and Service Introduction processes across a complex, multi-supplier, security-conscious environment. You will ensure that production changes, releases and new services are assessed, authorised, implemented and transitioned into live operation … safely and effectively. Working across technical teams, suppliers, service delivery, security and operations functions, you will balance the need for agility with the need for service stability, compliance and operational control. Key Responsibilities Own and continuously improve the Change Enablement process and governance framework. Chair ...

platform within a complex enterprise environment. This is an excellent opportunity for a product professional who can combine strategic thinking, stakeholder engagement and strong delivery management skills to maximise product value and drive business outcomes. Working alongside technical teams, suppliers and senior stakeholders, you will be responsible for ensuring … refine the product backlog to maximise business value. Translate customer and business needs into clear product requirements. Define release scope and ensure successful delivery of features and enhancements. Provide product leadership and reporting to senior stakeholders. Manage relationships with external suppliers and technology partners. Establish effective governance processes, performance ...

young people and families. The council is investing in its SEND services and using high-quality data and insight to inform decision-making, strengthen service delivery and support its wider improvement priorities. Your new role Hays is recruiting a Data & Insight Analyst to support a local council … SEND) service. This is an opportunity to use high-quality data, analysis and performance insight to strengthen decision-making, support service improvement and help deliver better outcomes for children, young people and families. Working with senior leaders, operational managers and colleagues, you will turn complex information into clear, actionable ...

critical incident response and problem management within a complex, enterprise-scale IT environment. You will act as the central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause … investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident and decisive individual who can operate under pressure, manage senior stakeholders and coordinate multiple technical teams across a complex, multi-supplier environment. ***Please note - Due to the nature of the client ...

organisation within the defence and security sector, is seeking a Programme Manager with strong IT supplier management expertise to support strategic supplier governance and service delivery. The role offers the opportunity to work within a highly regulated aerospace and defence environment, based in Reading on a hybrid basis with … supplier lifecycle, including evaluation, selection, tendering, contract negotiation, performance management and offboarding Establish and operate a robust IT supplier governance framework, including service level agreements and performance metrics Act as a key liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings ...