As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases … LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desksupport to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in … desire to continually improve your technical knowledge and ability At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of: A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm) B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm) C More ❯
As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases … LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desksupport to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in … desire to continually improve your technical knowledge and ability At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of: A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm) B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm) C More ❯
Peterborough, Cambridgeshire, England, United Kingdom
Global Technology Solutions Ltd
OOH/Night Shift IT MSP Customer Support HelpdeskPeterborough Full time Hourly rate £14.00 - £15.00 PAYE We have a great opportunity for IT Service Desk staff to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a HelpDesk offing IT Support. This is a More ❯
OOH/Night Shift IT MSP Customer SupportHelpdesk Peterborough Full time Hourly rate £14.00 - £15.00 PAYE We have a great opportunity for IT Service Desk staff to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a HelpDesk offing IT Support. This is More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
OOH/Night Shift IT MSP Customer SupportHelpdesk Peterborough Full time Hourly rate £14.00 - £15.00 PAYE We have a great opportunity for IT Service Desk staff to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a HelpDesk offing IT Support. This is More ❯