1 of 1 Contract Problem Manager Jobs in the UK

We are seeking a highly capable Problem/Change Manager to join a critical IT service function supporting a large-scale transformation for a nationally recognised retail organisation. This is a hands-on role, based predominantly onsite in Salford , where youll be responsible for improving service stability and … practices , and the ability to navigate complex stakeholder landscapes to drive root cause resolution and minimise operational risk. Key Responsibilities: Own and operate the Problem Management process , including trend analysis, RCA coordination, and implementation of preventive measures. Govern the Change Management lifecycle across IT services, ensuring changes are assessed … approved, and implemented with minimal disruption. Conduct and chair Problem and Change Review Boards , aligning technical and business teams around best-practice service governance. Identify process bottlenecks, implement continuous improvement strategies, and support service maturity initiatives. Act as a senior escalation point for high-priority problems and change conflicts. More ❯