Service Delivery Manager - ServiceCatalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on ServiceCatalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military … essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE ServiceCatalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and serviceMore ❯
Corsham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
LA International Computer Consultants Ltd
Role: ServiceCatalogue and Service Integration Manager Duration : 6 months+ Rates: 500 Inside IR35 Clearance Level : SC Location : Tuesday/Wednesday/Friday on site in Corsham. Monday and Friday home working. Mandatory skills: - Have a proven track record of Service Delivery Management - Customer management and relationship management in a customer environment - Reporting … internally and externally - Commercial governance, Contract adherence and management and Legal Regulatory requirements - Technical direction and understanding of customer topology and service Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be More ❯
Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure Defence platform … team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service … Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , ServiceCatalogue , and Service Asset & Configuration Management (SACM) . This role will also support compliance and efficiency through software licence management and technology obsolescence tracking , contributing directly to the More ❯
escalation point for infrastructure incidents, leading root cause analysis and resolution. * Own IT Disaster Recovery coordination, readiness, and documentation. * Champion ITIL-based practices (incident, change, configuration) to improve service reliability. * Manage outsourced infrastructure partners to ensure SLA adherence and service improvements. * Ensure platforms comply with security, audit, and operational standards. * Collaborate with cybersecurity teams to embed … Capex/Opex budgets through strategic planning and cost analysis. * Support delivery of infrastructure elements for global/regional projects with risk and resource coordination. * Maintain documentation and service catalogues for infrastructure services. Requirements: * Proven leadership of multi-site infrastructure operations in cloud, network, and collaboration. * Expert in Microsoft 365, Azure, enterprise networking, and infrastructure security. * Skilled in More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Fusion People Ltd
escalation point for infrastructure incidents, leading root cause analysis and resolution.* Own IT Disaster Recovery coordination, readiness, and documentation.* Champion ITIL-based practices (incident, change, configuration) to improve service reliability.* Manage outsourced infrastructure partners to ensure SLA adherence and service improvements.* Ensure platforms comply with security, audit, and operational standards.* Collaborate with cybersecurity teams to embed … Capex/Opex budgets through strategic planning and cost analysis.* Support delivery of infrastructure elements for global/regional projects with risk and resource coordination.* Maintain documentation and service catalogues for infrastructure services. Requirements: * Proven leadership of multi-site infrastructure operations in cloud, network, and collaboration.* Expert in Microsoft 365, Azure, enterprise networking, and infrastructure security.* Skilled in More ❯