Transformation Director - Call Centre
- Hiring Organisation
- Access Computer Consulting
- Location
- Bridgend, Mid Glamorgan, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £500 - £700/day
recruiting for a Transformation Director, based 3 days a week in Bridgend, Wales - 2 days remote. The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract. It is essential you have expertise in optimising and setting … backend call centre operations. You will lead the strategic transformation of back-office operations, driving operational efficiency, digital enablement, and cultural change across the organisation. This role is pivotal in modernising processes, embedding automation, and fostering a culture of continuous improvement and collaboration to deliver exceptional service and cost ...